Defining and Mapping the Six Sigma Process

Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the details and sharpen the focus by using a variety of map types. Finally, you will practice reading maps to learn how to recognize and avoid the roadblocks that stand between you and your destination.Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belong to Motorola.

none

Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; organizations implementing a Six Sigma project

WEB

SIPOC and the High-level Process View| - identify the benefits of using a SIPOC diagram.| - match components of a SIPOC diagram to examples in a given scenario.| - apply the proper steps for creating a SIPOC diagram for a hypothetical business scenario.|Process Mapping Techniques| - recognize the benefits of creating a detailed process map.| - match each type of map to a situation where it should be used.| - match common flowcharting symbols to their functions.| - sequence examples of the steps for creating a top-down map for a hypothetical business scenario.| - interpret a functional deployment map.| - identify attributes of a good process.| - examine a process map to identify trouble spots in the process.|