Leading High-performance Virtual Teams

Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers a framework for successfully leading virtual teams. It addresses some of the primary concerns managers, team leaders, and team members have about virtual teams: building teamwork to create synergy and to banish feelings of isolation, selecting and feeling comfortable with virtual technologies, and overcoming common virtual communication challenges.

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Managers, team leaders, supervisors, directors, and group leaders

WEB

Course Overview|Lesson Overview| - recognize the benefits of combating feelings of isolation in virtual teams.|Creating Connections with Virtual Team Members| - create a connection strategy for virtual team members in a given situation.| - match the four parts of a connection strategy with corresponding examples.|Ensuring Virtual Team Member Inclusion| - recommend ways to improve virtual team member inclusion in a given scenario.| - match the strategies for ensuring virtual team member inclusion with the corresponding examples.|Lesson Overview| - recognize the importance of effectively choosing and using the right technologies for virtual teams.|Identifying Virtual Technologies for Your Team| - differentiate between examples of synchronous and asynchronous virtual communication tools.|Choosing Virtual Technologies for Your Team| - choose the best virtual communication tool to use in a given virtual team situation.|Helping Team Members Use Virtual Technologies| - follow steps to help team members use technology in a given situation.| - sequence examples of the steps for helping virtual team members use technology.|Lesson Overview| - recognize the benefits of establishing standards for communicating via virtual technologies.|Adding Context to Virtual Communications| - select the appropriate standards for adding context to e-mail messages and teleconferences.|Prioritizing Virtual Communications| - prioritize virtual communications in a given situation.| - match the steps for prioritizing virtual communications with the corresponding examples.|Acknowledging Virtual Communications| - follow steps to establish acknowledgment standards for virtual communications in a given scenario.| - match steps for establishing acknowledgment standards of virtual communications with corresponding examples.|

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