Obtaining Results from the Boss

What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing effectively with him when he only wants to disagree. In this course, you'll learn how to get results from your boss in a number of situations despite your lack of authority.

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Any staff or team member who doesn't have any direct or formal authority seeking to achieve results through the use of written and oral communication skills

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Course Overview|Lesson Overview| - recognize the importance of becoming a partner with your boss.|Employees vs. Partners| - differentiate between characteristics of employees and those of partners.|Transitioning to Partnership| - apply characteristics of partners to case study scenarios.|Lesson Overview| - identify the importance of improving the relationship with your boss.|Getting Better Coaching| - identify methods for getting better coaching from the boss.|Asking for More Responsibility| - apply strategies to ask for more responsibility.| - identify the four steps in asking for more responsibility.|Listening Skills| - identify the four reasons for listening.|Lesson Overview| - identify the importance of laying the groundwork for success.|Demonstrating a Respectful Attitude| - assess a case study scenario and determine whether or not a respectful attitude toward management was successfully demonstrated.|Building a Foundation of Trust| - identify examples of ways to build a foundation of trust with co-workers.|Lesson Overview| - identify the importance of dealing with the boss during tough times.|Dealing with Bad Moods| - analyze the appropriate response to a boss's bad mood.| - select questions that should be asked when the boss is in a bad mood.|Minimizing Irritations| - select strategies for minimizing the boss's irritations.|Disagreeing with Your Boss| - apply strategies for disagreeing with the boss.|

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