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Provided by: 123-CBT Computer Based Training Relationship Management - Preparing the Client Relationship |
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Training
Provided by 123-CBT Computer Based Training
In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm.
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Relationship Management - Preparing the Client Relationship
Overview:
In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm.Pre-Requisites:
noneTarget Audience:
The target audience for this course is experienced sales professionals with a fundamental understanding of conducting a sales call and selling techniques. There are no prerequisites required for this course.Modality:
WEBLesson:
Unit 1 Overview|Modern Client Expectations| - Identify the needs clients have today| - Identify how meeting customer needs affects a company's bottom line|The Client View of Salespeople| - Identify the elements of your performance that clients notice| - Identify the elements that comprise trust|Unit 2 Overview|Your Role in the Relationship| - Identify the roles you should fulfill to become a trusted advisor|Your Emotional Intelligence| - Identify the elements of emotional intelligence that affect your success as an advisor|Unit 3 Overview|Meeting the Client| - Identify the individuals within the client organization with whom you should build a relationship|Handling Difficult Client Personalities| - Identify difficult client types|Identifying a Match| - Identify the characteristics of a positive client match| - Identify what actions to take if a potential client is a poor match|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
