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Provided by: 123-CBT Computer Based Training Relationship Management - Maintaining the Client Relationship |
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Training
Provided by 123-CBT Computer Based Training
In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client relationship, and which techniques might be most effective for you.
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Relationship Management - Maintaining the Client Relationship
Overview:
In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client relationship, and which techniques might be most effective for you.Pre-Requisites:
noneTarget Audience:
The target audience for this course is experienced sales professionals with a fundamental understanding of conducting a sales call and selling techniques. It is recommended that individuals take the first two courses in the series or have equivalent knowledge..Modality:
WEBLesson:
Unit 1 Overview|Short-Term Customer Relationships| - Identify the causes of short-term customer relationships| - Identify the disadvantages of short-term relationships| - Identify the potential advantages of short-term relationships|Long-Term Customer Relationships| - Identify the potential disadvantages of long-term customer relationships| - Identify the advantages of long-term customer relationships|Unit 2 Overview|Maintaining Existing Relationships| - Identify ways to maintain customer relationships|Extending Customer Relationships| - Identify methods for extending customer relationships into future business|Unit 3 Overview|Understanding Measurement Techniques| - Identify ways to ensure customer satisfaction during a project| - Identify ways of measuring success during a project|Implementing Measurement Techniques| - Identify effective customer satisfaction measurement techniques| - Identify methods for selecting measurement techniques|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
