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Provided by: 123-CBT Computer Based Training Effective Relationships with Customers |
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Effective Relationships with Customers
It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarter's returns. Investing in the relationship and creating value for your customers rewards your business as well.
It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarter's returns. Investing in the relationship and creating value for your customers rewards your business as well.
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Training
Provided by 123-CBT Computer Based Training
Effective Relationships with Customers
N/A
Prerequisitesnone
Target AudienceAnyone in an organization responsible for marketing strategies or customer relationships.
LessonsCourse Overview|Lesson Overview| - recognize the importance of clearly defining the vendor role.|Initiating the Relationship| - select questions that need to be answered when initiating a relationship with a new customer.|Customizing Solutions| - identify three types of vendor solutions for customers.|Creating Value| - apply supplemental training services in ways that add value for the customer.| - identify supplemental training services that create value for customers.|Lesson Overview| - recognize the value of cultivating customer relationships.|Understanding Customer Needs| - identify elements of customer needs.|Building Rapport| - apply strategies for building rapport in a situation with a new customer.| - identify rapport-building techniques.|Strengthening Communication| - apply communication techniques that strengthen relationships with customers in interactive business scenarios.|Lesson Overview| - recognize the benefits of maintaining long-term relationships with customers.|Maintaining Trust| - identify components of a trusting relationship.|Committing to the Relationship| - analyze whether or not a client-vendor relationship is ready for a committed, long-term business relationship.| - identify elements necessary for a long-term committed relationship.|Long-term Maintenance| - analyze a business scenario to determine if long-term customer relationships will be effectively maintained.|
Test Prep
Simulations
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
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