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Provided by: 123-CBT Computer Based Training Communication Business Etiquette |
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Training
Provided by 123-CBT Computer Based Training
How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product, and on how quickly you advance in your career. In this course, you'll learn the subtleties of communication etiquette in the world of business.
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Communication Business Etiquette
Overview:
How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product, and on how quickly you advance in your career. In this course, you'll learn the subtleties of communication etiquette in the world of business.Pre-Requisites:
noneTarget Audience:
Human resources, training organizations, and employeesModality:
WEBLesson:
Course Overview|Lesson Overview| - recognize the importance of understanding modern communication etiquette challenges.|Typical Causes of Communication Mistakes| - identify typical causes of communication etiquette mistakes.|The CAGE Decision-making Model| - identify components of the CAGE decision-making model.|Benefits of Using the CAGE Model| - identify how the CAGE decision-making model helps to determine the proper communication etiquette.|Understanding Culture, Audience, and Goal| - identify questions you should ask when using the CAGE model to determine the appropriate communication etiquette.|Applying Culture, Audience, and Goal| - analyze whether the CAGE model has been applied appropriately to business situations.|Lesson Overview| - recognize benefits of knowing functional communication etiquette.|Writing Etiquette| - match types of writing tools to appropriate circumstances.|Telephone Etiquette| - identify key aspects of proper telephone etiquette.|Applying Telephone Etiquette| - apply the four steps of proper telephone etiquette in a business scenario.|Modern Communication Tools| - analyze whether modern communication tools have been used effectively in a given situation.| - identify principles of the CAGE model.|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
