The Process of Interpersonal Communication

It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact.

Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers, or clients. Also anyone who has a responsibility for managing, supervising, or leading staff.