The Mechanics of Communicating Effectively

Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This course explains how to develop a voice that people want to listen to, and gives some valuable remedies to use to make your speaking voice the best it can be. Similarly, good listening involves more than just hearing what is being said. To be an accomplished listener you must be prepared to become actively involved in the process, demonstrating your willingness to truly understand what the other person is saying. In this course you will be given strategies to assist you to improve your listening skills and in doing so to make solid connections with those you communicate with. Finally, this course will introduce you to the "silent" language of the body, giving you the ability to recognize when there is conflict between what is being said and a person's true feelings.

An understanding of the basic communication process/cycle as covered in The Dynamics of Interpersonal Communication.

Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers or clients. Also anyone who has responsibility for managing, supervising or leading staff.

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Course Overview|Lesson Overview| - recognize the importance of a good speaking voice as a communication tool.|Your V.O.I.C.E--a Vital Tool| - identify how various characteristics of the speaking voice impact on interpersonal communication.|Improve Your Delivery| - identify appropriate methods to overcome various causes of a poor speaking voice.|Pause and Effect| - use silence to strengthen the communication, in a given situation.| - determine how silence can be used positively within an interpersonal exchange.|Lesson Overview| - recognize the benefits of being an effective listener.|The Levels of Listening| - determine the level at which a person is listening from the behaviors demonstrated during, and subsequent to, a given interaction| - characterize the different levels of listening.|Obstacles to Effective Listening| - given details of a conversation between two people, determine the motivation for the response given.| - recognize the causes of ineffective listening.|Improve Your Listening Skills| - identify appropriate methods of improving listening skills.|Lesson Overview| - identify the benefits of understanding body language.|The Components of Body Language| - identify examples of body language.|Interpreting Static and Dynamic Body Language| - interpret the body language displayed as either responsive, reflective, defensive or combative.| - classify described examples of body language as reflective, responsive, combative or defensive.|Responding to Body Language| - within a given scenario, investigate identified probing points.| - recognize the gestures and expressions that indicate a probing point.|

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