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Provided by: 123-CBT Computer Based Training Perspectives on Conflict in the Workplace |
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Training
Provided by 123-CBT Computer Based Training
What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to describe how a healthy and productive level of conflict can be encouraged in an organization, promoting a win-win philosophy that improves performance. Of course, conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners will also discover how to recognize the signs and symptoms of destructive conflict, so that they can deal with it in the workplace.
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Perspectives on Conflict in the Workplace
Overview:
What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to describe how a healthy and productive level of conflict can be encouraged in an organization, promoting a win-win philosophy that improves performance. Of course, conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners will also discover how to recognize the signs and symptoms of destructive conflict, so that they can deal with it in the workplace.Pre-Requisites:
noneTarget Audience:
Anyone who faces, or has to deal with, conflict in the workplaceModality:
WEBLesson:
Course Overview|Lesson Overview| - recognize the benefits that come from constructive conflict in the workplace.|A Negative View of Conflict| - characterize the negative view of conflict.|A Positive View of Conflict| - identify the aspects of a positive view of workplace conflict.|Conflict Can Be Managed| - characterize the interactionist perspective of conflict.|Lesson Overview| - recognize the benefits of encouraging healthy differences in the workplace.|Stimulating Healthy Competition| - apply strategies to stimulate healthy competition in a given situation.|Encouraging Effective Argument and Challenge| - create a rational, impersonal, purposeful argument in a given situation, to foster healthy differences.|Promoting Win-Win Solutions| - determine how to promote a win-win solution in a given scenario.|Lesson Overview| - recognize the benefits of identifying the signs of destructive conflict in the workplace.|Friction as a Sign of Conflict| - diagnose the signs of friction from given symptoms of conflict in a work situation.| - characterize the signs of friction which indicate conflict in the workplace.|Proliferating Rules| - analyze a given situation to identify the types of proliferating rules which are operating there as a sign of conflict.|Escalation of Arbitration| - analyze a given situation to identify the reasons for the escalation of arbitration.|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
