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Provided by: 123-CBT Computer Based Training Managing Organization Conflict |
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Training
Provided by 123-CBT Computer Based Training
As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict from occurring in the future. Another form of a long-term approach is to attempt to prevent conflict from occurring. This is, of course, probably impossible, but this approach is characterized by considering in what ways a manager can act to discourage negative conflict.
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Managing Organization Conflict
Overview:
As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict from occurring in the future. Another form of a long-term approach is to attempt to prevent conflict from occurring. This is, of course, probably impossible, but this approach is characterized by considering in what ways a manager can act to discourage negative conflict.Pre-Requisites:
NoneTarget Audience:
Managers who must deal with conflict in the workplaceModality:
WEBLesson:
Course Overview|Lesson Overview| - recognize the benefits of preventing conflict in the workplace.|Eradicating the Causes of Conflict| - eradicate the causes of role conflict in the workplace.| - characterize the causes of conflict.|A Collaborative Approach| - apply a collaborative approach to manage conflict in a given workplace situation.| - characterize a collaborative approach to preventing conflict.|Interpersonal Skills Training| - characterize the rationale of interpersonal skills training in helping to prevent conflict in the workplace.|Lesson Overview| - recognize the benefits of reducing and containing conflict.|Coercion| - apply coercive methods to manage conflict in the workplace in a given situation.| - characterize coercion as a way of managing conflict in the workplace.|Arbitration| - use arbitration techniques correctly to manage conflict in a given workplace situation.| - match characteristics of successful arbitration with related descriptions.|Mediation| - employ mediation in a given scenario to manage conflict in the workplace.| - characterize elements of mediation as a way of managing conflict.|Lesson Overview| - recognize the benefits of resolving conflict.|Goals| - establish common goals as a method of managing conflict in a given workplace situation.|Communication| - use communication to resolve conflict in a given workplace situation.| - characterize the qualities of effective communication to resolve conflict.|Structures| - utilize structural methods to manage conflict in the workplace in a given scenario.|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
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