Emotional Intelligence and Teamwork

Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandra's boss may not have realized it, he was talking about teamwork and emotional intelligence. The glue that holds today's work teams together is made up of social competence, the ability to influence others, participation, and collaboration. These skills, combined with a willingness to develop the team, are the hallmarks of effective teams that will be discussed in this course.

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Supervisors, team leaders, managers

WEB

Course Overview|Lesson Overview| - recognize the value of being socially competent.|Being Empathetic| - identify the behaviors that demonstrate empathy.|Coaching and Counseling| - choose the methods for coaching and counseling teammates.|Valuing Diversity| - select the characteristics of people who deal effectively with diversity.|Lesson Overview| - recognize the importance of being able to influence others.|The Power of Persuasion| - choose the strategies used in persuasion.|Communicating Effectively| - identify the methods of effective communication.|Managing Conflict| - apply the appropriate strategies for eliminating or controlling conflict.|Lesson Overview| - recognize the importance of participation and collaboration.|Fostering Key Connections| - identify the techniques for nurturing instrumental relationships.|Creating Shared Goals| - choose the methods for creating shared goals.|Synergistic Teams| - identify the qualities that develop team synergy.|Lesson Overview| - recognize the value of developing the team's emotional intelligence.|Matching Jobs to People| - identify the ways to match jobs to people.|Providing Feedback and Support| - select the methods for providing feedback and support.|Encouraging and Evaluating| - select the actions that are appropriate for encouraging and evaluating.|

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