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Provided by: 123-CBT Computer Based Training Difficult People in the Workplace Environment |
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Training
Provided by 123-CBT Computer Based Training
Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.
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Difficult People in the Workplace Environment
Overview:
Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.Pre-Requisites:
noneTarget Audience:
Business professionals, managers, executives, front-line workersModality:
WEBLesson:
Course Overview|Lesson Overview| - recognize the importance of identifying difficult people at work.|Determine Whether Someone Is a Difficult Person| - identify questions to ask to determine if someone is a difficult person.|What If the Difficult Person Is Your Boss?| - analyze a business scenario and determine whether the difficult boss has been effectively dealt with.|What If the Difficult Person Is Your Employee?| - apply appropriate strategies for dealing productively with a difficult employee in a business scenario.|What If the Difficult Person Is You?| - determine if you are the difficult person.|Lesson Overview| - recognize the importance of learning coping strategies for dealing with difficult people.|Plan Ahead for Coping| - determine whether someone will be successful in planning ahead for coping with a difficult person in a business scenario.|Overcome Your Defensiveness| - apply steps for responding non-defensively in a business situation.| - match four common types of defensive behavior with corresponding statements.|Expect the Best, and You'll Get the Best| - match methods for getting the best from difficult people at work with corresponding examples.|Lesson Overview| - recognize benefits of communicating effectively with difficult people.|Communication Styles| - analyze a business scenario to determine if employees will be able to communicate successfully with difficult co-workers.| - match different types of communication styles with corresponding descriptions.|Speak to Be Heard| - match four guidelines for speaking to be heard with corresponding examples.|Nonverbal Communication| - match body language and facial expressions with their associated meanings.|Listen Actively| - analyze a business scenario to determine whether someone effectively used active listening strategies.|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
