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Provided by: 123-CBT Computer Based Training How to Work with Aggressive People |
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Training
Provided by 123-CBT Computer Based Training
Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.
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How to Work with Aggressive People
Overview:
Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.Pre-Requisites:
noneTarget Audience:
Business professionals, managers, executives, front-line workersModality:
WEBLesson:
Course Overview|Lesson Overview| - recognize benefits of coping with hostile-aggressive people in the workplace.|Characteristics of the Verbal Assailant| - identify comments made by a verbal assailant.|Dealing with the Verbal Assailant| - apply strategies to deal with verbal assailants in given business scenarios.|Characteristics of the Dirty Digger| - identify examples of dirty diggers.|Dealing with the Dirty Digger| - apply strategies to deal with a dirty digger in a business scenario.|Characteristics of the Hothead| - choose examples of statements that describe a hothead.|Dealing with the Hothead| - apply strategies to deal with a hothead in a business scenario.|Lesson Overview| - recognize the value of coping with passive-aggressive people in the workplace.|Characteristics of the Knowledge Warden| - identify characteristics that best describe a knowledge warden.|Dealing with the Knowledge Warden| - apply strategies for coping with a knowledge warden in a business scenario.|Characteristics of the Unresponsive Aggressor| - select characteristics of an unresponsive aggressor.|Dealing with the Unresponsive Aggressor| - apply strategies for coping with an unresponsive aggressor in a business scenario.|Characteristics of the Waffler| - identify characteristics of a waffler.|Dealing with the Waffler| - use strategies to cope with a waffler in a business situation.|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
