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Provided by: 123-CBT Computer Based Training Internal Customer Service |
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Internal Customer Service
Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to external customers. This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers.
Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to external customers. This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers.
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Training
Provided by 123-CBT Computer Based Training
Internal Customer Service
N/A
Prerequisites
Target AudienceThe target audience is expected to include anyone that wants to develop or refresh their customer service skills.
LessonsInternal Customer Service
| - Recognize internal customers and internal customer service providers in a given example. | - Recognize the importance of identifying your internal customer service relationships. | - Identify a process to deliver on your internal customers' needs. | - Identify ways to develop an internal customer service attitude.
| - Recognize internal customers and internal customer service providers in a given example. | - Recognize the importance of identifying your internal customer service relationships. | - Identify a process to deliver on your internal customers' needs. | - Identify ways to develop an internal customer service attitude.
Test Prep
Simulations
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
