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Provided by: 123-CBT Computer Based Training Customer Service Confrontation and Conflict |
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Customer Service Confrontation and Conflict
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.
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Training
Provided by 123-CBT Computer Based Training
- C asked: Where do I take thios course?
Customer Service Confrontation and Conflict
N/A
Prerequisites
Target AudienceAnyone that wants to develop or refresh their customer service skills.
LessonsCustomer Service Confrontation and Conflict
| - Match common complaint handling mistakes with things you can do to avoid them. | - Recognize how to defuse angry customers and handle their complaints. | - Handle a complaint from an angry customer.
| - Match common complaint handling mistakes with things you can do to avoid them. | - Recognize how to defuse angry customers and handle their complaints. | - Handle a complaint from an angry customer.
Test Prep
Simulations
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
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