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Provided by: 123-CBT Computer Based Training Support Center Services and Work Environment |
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Support Center Services and Work Environment HDI HDI Customer Service Representative Customer Service Representative Certification Library
This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.
This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.
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Training
Provided by 123-CBT Computer Based Training
Support Center Services and Work Environment
HDI
Prerequisites
Target AudienceIndividuals interested in the Customer Service Representative (CSR) certification.
LessonsSupport Center Services and Work Environment
| - Recognize the characteristics of good customer support. | - Recognize the importance of an ethical approach to customer support. | - Match customer support best practices to examples. | - Identify what role managers play in encouraging Customer Service Representatives to follow best practice guidelines. | - Identify company actions/policies that represent a commitment to a high level of customer support in a given scenario. | - Apply methods of ensuring Customer Service Representatives take personal responsibility. | - Recognize how commitment to customers is demonstrated in given scenarios. | - Recognize how to protect the good image of the organization while supporting customers. | - Recognize the benefits of having a positive service attitude. | - Recognize examples of customer support provided with an excellent service attitude. | - Identify personal methods of projecting an excellent service attitude. | - Identify the factors involved in creating an effective customer support work environment. | - Create a collaborative and supportive work environment in a given scenario. | - Identify employee programs that help create a supportive work environment. | - Identify the benefits of a collaborative and supportive work environment. | - Identify the benefits of providing Customer Service Representatives with shared workspaces. | - Identify the problems associated with shared workspaces. | - Identify the advantages of private workspaces.
| - Recognize the characteristics of good customer support. | - Recognize the importance of an ethical approach to customer support. | - Match customer support best practices to examples. | - Identify what role managers play in encouraging Customer Service Representatives to follow best practice guidelines. | - Identify company actions/policies that represent a commitment to a high level of customer support in a given scenario. | - Apply methods of ensuring Customer Service Representatives take personal responsibility. | - Recognize how commitment to customers is demonstrated in given scenarios. | - Recognize how to protect the good image of the organization while supporting customers. | - Recognize the benefits of having a positive service attitude. | - Recognize examples of customer support provided with an excellent service attitude. | - Identify personal methods of projecting an excellent service attitude. | - Identify the factors involved in creating an effective customer support work environment. | - Create a collaborative and supportive work environment in a given scenario. | - Identify employee programs that help create a supportive work environment. | - Identify the benefits of a collaborative and supportive work environment. | - Identify the benefits of providing Customer Service Representatives with shared workspaces. | - Identify the problems associated with shared workspaces. | - Identify the advantages of private workspaces.
Test Prep
Simulations
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
