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Provided by: 123-CBT Computer Based Training Establishing Team and Customer Relationships |
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Training
Provided by 123-CBT Computer Based Training
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where cross-cultural issues abound.
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Establishing Team and Customer Relationships
Overview:
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where cross-cultural issues abound.Pre-Requisites:
noneTarget Audience:
Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certificationModality:
WEBLesson:
Course Overview|Lesson Overview| - recognize the benefits of teamwork in a Customer Support Center|Being a Team Player| - match actions that will promote teamwork in a Customer Support Center to examples of each|Strong Leadership and Successful Teams| - determine the obstacles to a team's success in a given scenario and recommend actions for improvement| - recognize examples of the strategies a strong team leader can use to develop an effective team|Lesson Overview| - recognize the benefits of being able to relate to customers|Building Effective Customer Relationships| - recognize examples of techniques for establishing effective customer relationships|Encouraging Customer Involvement in Problem Solving| - in a given scenario, encourage customer involvement in problem solving| - identify the techniques used to involve customers in solving problems|Communicating Effectively across Cultures| - match the methods used for effective cross-cultural communication to examples|
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
