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Provided by: 123-CBT Computer Based Training ITIL V3 - Service Strategy Fundamentals |
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Training
Provided by 123-CBT Computer Based Training
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process.
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ITIL V3 - Service Strategy Fundamentals
Overview:
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process.Pre-Requisites:
NoneTarget Audience:
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.Modality:
WEBLesson:
Create Value with Assets and Services| - recognize how organizations use assets to create and add value|Automate Service Processes| - recognize how to implement service automation guidelines| - identify the advantages of service automation|Applying Service Strategies|Define the Market| - recognize examples of defining the market activities|Develop Offerings| - recognize how identifying the market space helps when developing offerings| - recognize how to determine if there is value in a service| - identify how the Service Portfolio assists in developing offerings|Develop Strategic Assets| - identify reasons why organizations should develop Service Management as a strategic asset| - recognize how an organization develops Service Management as a strategic asset in a given example|Prepare for Execution I| - recognize examples of the first five steps in preparing for execution|Prepare for Execution II| - recognize examples of steps six to ten in preparing for execution|Performing Service Strategy Activities|
About The Training Provider: 123-CBT Computer Based Training
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