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Provided by: Pitman Training Centre London Telephone Skills TrainingCommunication |
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Training
Provided by Pitman Training Centre London
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the phone
Positive vocabulary
Telephone assertiveness
Questioning skills
Listening skills
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Telephone Skills Training
Telephone training is important We all use the phone so much at work that we often forget that we never have a second chance to make a first impression.
Whether you've worked in an office for years or you're new to the environment and want to make sure you do everything correctly, this is the telephone training seminar for you
This programme is delivered regularly to individual students at our High Holborn training centre (see dates below) and can also be delivered in-house at your premises or ours for groups of 6 or more.
Only 299 pp.
Includes Workbook, Seminar & Lunch
Book Now
Call 020 7025 4700
This seminar will teach students how to answer the phone, transfer call, take great messages and much more, making everyone welcome and winning the respect of colleagues and management - they'll notice the difference immediately on your return to work
Following this short phone course, students will demonstrate increased telephone professionalism and improved communication, both internally and externally.
You'll learn how to handle yourself like a professional on the phone, how to deal with difficult callers, how to manage the sound of your voice, to ask better questions and how to listen more effectively.
Students will receive a workbook with practical exercises and individual notes to ensure that the skills learnt on this course will be successfully applied in the workplace.
Whether you've worked in an office for years or you're new to the environment and want to make sure you do everything correctly, this is the telephone training seminar for you
This programme is delivered regularly to individual students at our High Holborn training centre (see dates below) and can also be delivered in-house at your premises or ours for groups of 6 or more.
Only 299 pp.
Includes Workbook, Seminar & Lunch
Book Now
Call 020 7025 4700
This seminar will teach students how to answer the phone, transfer call, take great messages and much more, making everyone welcome and winning the respect of colleagues and management - they'll notice the difference immediately on your return to work
Following this short phone course, students will demonstrate increased telephone professionalism and improved communication, both internally and externally.
You'll learn how to handle yourself like a professional on the phone, how to deal with difficult callers, how to manage the sound of your voice, to ask better questions and how to listen more effectively.
Students will receive a workbook with practical exercises and individual notes to ensure that the skills learnt on this course will be successfully applied in the workplace.
About The Training Provider: Pitman Training Centre London
Pitman Training Centre London - We are Pitman Training London (High Holborn and Notting Hill), silver award winners of the "Best Learning Centre" category in the National IT Training Awards. We're also a Microsoft IT Academy We provide executive pa courses, legal secretarial courses, medical secretary training, secretarial skills, touch typing, shorthand, bookkeeping and Sage courses, payroll training, courses in Word,...
