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Provided by: Learn Skills Business CommunicationsCommunication |
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Training
Provided by Learn Skills
Communication is the exchange of thoughts or
information using speech, signals, writing or behaviour.
The Business Communications title is a series of ready
to deliver courses that introduce how such exchanges
take place in a business environment
Related Jobs or Careers: essential for all careers
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Business Communications
Introduction and Body Language
40 minutes of learning covering the following topics:
Introduction
Definition
Purpose of Business Communication
Oral versus Written Communication
Communication Guidelines
Passive, Assertive, Aggressive
Non-Verbal Cues Immediacy, Arousal, Dominance
Communication Tips
Non-Verbal Communication
Body Language Cues Engaged, Eager, Ready to
Agree, Listening, Evaluating, Attentive, Bored, Let Me
Go, Rejection, Defensive, Let Me Speak, Aggressive,
Defiant, Lying
Written Communication
60 minutes of learning covering the following topics:
Writing Process Overview
Planning, Writing, Revising
Grammar and Punctuation
Common Word Choice Errors
Grammar and Punctuation Tips
Periods and Ellipses
Commas
Colons and Semicolons
Quotation Marks and Parentheses
Apostrophes
Specific Document Tips for E-mail, Memos, Business
Letters and Proposals
Oral Communication
45 minutes of learning covering the following topics:
Listening Skills
Comparison
Mind-Reading
Filtering
Judging, Debating, Placating
Presentation Skills
Telephone Skills
Voicemail
Answering the Phone
Business Meetings and Video Conferences
Communication Targets
30 minutes of learning covering the following topics:
The topics covered in this course include dealing with:
Customers
Colleagues
Management
Your Staff
40 minutes of learning covering the following topics:
Introduction
Definition
Purpose of Business Communication
Oral versus Written Communication
Communication Guidelines
Passive, Assertive, Aggressive
Non-Verbal Cues Immediacy, Arousal, Dominance
Communication Tips
Non-Verbal Communication
Body Language Cues Engaged, Eager, Ready to
Agree, Listening, Evaluating, Attentive, Bored, Let Me
Go, Rejection, Defensive, Let Me Speak, Aggressive,
Defiant, Lying
Written Communication
60 minutes of learning covering the following topics:
Writing Process Overview
Planning, Writing, Revising
Grammar and Punctuation
Common Word Choice Errors
Grammar and Punctuation Tips
Periods and Ellipses
Commas
Colons and Semicolons
Quotation Marks and Parentheses
Apostrophes
Specific Document Tips for E-mail, Memos, Business
Letters and Proposals
Oral Communication
45 minutes of learning covering the following topics:
Listening Skills
Comparison
Mind-Reading
Filtering
Judging, Debating, Placating
Presentation Skills
Telephone Skills
Voicemail
Answering the Phone
Business Meetings and Video Conferences
Communication Targets
30 minutes of learning covering the following topics:
The topics covered in this course include dealing with:
Customers
Colleagues
Management
Your Staff
About The Training Provider: Learn Skills
Learn Skills - Learn Skills is an Irish web-based skills and compliance training company that proivdes online training for employees and management interested in up-skilling and lifelong learning.
Learn Skills offers a wide selection of essential training in areas like soft skills, management training, leadership, customer service, communication, nursing training and ICT like MOS certificates.
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