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Provided by: Learn Skills Customer Service and ConsultingCustomer Service |
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Training
Provided by Learn Skills
This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
Related Jobs or Careers: anyone involved with internal and external customers
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Customer Service and Consulting
Consulting Skills and Handling Complaints
25 minutes of learning covering the following topics:
Introduction to the Consultative Approach
Approach, Solutions, Perceptions and Importance
Handling Customer Complaints
Introduction to Handling Customer Complaints
Customer Complaint Process
Identify and Acknowledge the Complaint
Investigate the Complaint
Develop Solutions
Respond
Follow-up
Knowledge and Networks
20 minutes of learning covering the following topics:
Developing Expertise
Your Products
Company Services
Industry and the Industries You Serve
Building a Network and Partnering with Customers
Communication Skills
55 minutes of learning covering the following topics:
Introduction to Listening Skills
Impediments to Effective Listening Comparison, Mind-
Reading, Filtering, Judging, Debating and Placating
Active Listening, Summarising and Reflecting
Questioning Skills
Building Trust
Telephone Skills
Voicemail
Answering the Phone
Consultative Selling
45 minutes of learning covering the following topics:
The Importance of the Sales Process
The Consultative Selling Process
Finding and Qualifying Prospects
Determining Need
Book an appointment
Conducting Effective Customer Meetings
Writing Proposals
Table of Contents
Executive Overview
The Need
The Solution and Schedule
Budget
Conclusion and Qualifications
Negotiating and Closing
Follow-up and Selling the Next Increment
25 minutes of learning covering the following topics:
Introduction to the Consultative Approach
Approach, Solutions, Perceptions and Importance
Handling Customer Complaints
Introduction to Handling Customer Complaints
Customer Complaint Process
Identify and Acknowledge the Complaint
Investigate the Complaint
Develop Solutions
Respond
Follow-up
Knowledge and Networks
20 minutes of learning covering the following topics:
Developing Expertise
Your Products
Company Services
Industry and the Industries You Serve
Building a Network and Partnering with Customers
Communication Skills
55 minutes of learning covering the following topics:
Introduction to Listening Skills
Impediments to Effective Listening Comparison, Mind-
Reading, Filtering, Judging, Debating and Placating
Active Listening, Summarising and Reflecting
Questioning Skills
Building Trust
Telephone Skills
Voicemail
Answering the Phone
Consultative Selling
45 minutes of learning covering the following topics:
The Importance of the Sales Process
The Consultative Selling Process
Finding and Qualifying Prospects
Determining Need
Book an appointment
Conducting Effective Customer Meetings
Writing Proposals
Table of Contents
Executive Overview
The Need
The Solution and Schedule
Budget
Conclusion and Qualifications
Negotiating and Closing
Follow-up and Selling the Next Increment
About The Training Provider: Learn Skills
Learn Skills - Learn Skills is an Irish web-based skills and compliance training company that proivdes online training for employees and management interested in up-skilling and lifelong learning.
Learn Skills offers a wide selection of essential training in areas like soft skills, management training, leadership, customer service, communication, nursing training and ICT like MOS certificates.
Our...
