Custom Search
Provided by: Learn Skills

Managing Quality Customer Service

Customer Service

Learn Skills
Training Provided by Learn Skills Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish extraordinary things. This course provides an in depth introduction to Quality Customer Service, the QCS Process and training in Quality Customer Service Skills.
Related Jobs or Careers: managerial roles
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
on-line tutorialThis is an online tutorial
self directedThis is a self-directed course
study at homeThis course may be available for home-study
coursewareCourseware may be available for purchase
Contact Learn Skills for more information
Course Level:introductory
Duration:1.35 hours
Training Presented in:English
Managing Quality Customer Service Introduction to Quality Customer Service
20 minutes of learning covering the following topics:
Introduction to Quality Customer Service
What is Quality Customer Service?
Change your Paradigm
Customer Expectations
Basic
Expected
Desired
Unanticipated

The QCS Process
40 minutes of learning covering the following topics:
Identify Your Customers
Identify Customer Needs
Deliver Quality Customer Service
Strategy
People
Systems
Monitor and Improve Results

Quality Customer Service Skills
35 minutes of learning covering the following topics:
Select the Right People
Build Trust and Rapport with Customers
Overcome Resistance
Communication Skills
Mutual Respect
Objectivity
Empathy
Flexibility
Comparison
Mind-Reading
Filtering
Judging
Debating
Placating
About The Training Provider: Learn Skills
Learn Skills - Learn Skills is an Irish web-based skills and compliance training company that proivdes online training for employees and management interested in up-skilling and lifelong learning. Learn Skills offers a wide selection of essential training in areas like soft skills, management training, leadership, customer service, communication, nursing training and ICT like MOS certificates. Our...
tcw11-gfc-v396M-10/25/09-09:35:43-()[A]-[B]-[B] -09:04:58