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Provided by: Learn Skills Managing Quality Customer ServiceCustomer Service |
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Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish extraordinary things. This course provides an in depth introduction to Quality Customer Service, the QCS Process and training in Quality Customer Service Skills.
Related Jobs or Careers: managerial roles
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Training
Provided by Learn Skills
- R asked: Interested in taking classes on Managing Quality Customer Service.
- P asked: I am very interested in taking a course in customer service management. Please advise
- G asked: how we manage quality cusatomer service?
- asked: Sir, I wish to know more about this course and how can I study thru online course. How will i get certificate for this Regards prasobh
- B asked: what is the cost of this training, and how long is the training period, can i get a job with the certificate issued from this, how do i go about it?
- T asked: Would like to see content and pricing. Thank you!
- W asked: I am looking for a course in retail management. I prefer to study from home. How much does your course cost and will it give me what i need to become a retail manager?
Managing Quality Customer Service
Introduction to Quality Customer Service
20 minutes of learning covering the following topics:
Introduction to Quality Customer Service
What is Quality Customer Service?
Change your Paradigm
Customer Expectations
Basic
Expected
Desired
Unanticipated
The QCS Process
40 minutes of learning covering the following topics:
Identify Your Customers
Identify Customer Needs
Deliver Quality Customer Service
Strategy
People
Systems
Monitor and Improve Results
Quality Customer Service Skills
35 minutes of learning covering the following topics:
Select the Right People
Build Trust and Rapport with Customers
Overcome Resistance
Communication Skills
Mutual Respect
Objectivity
Empathy
Flexibility
Comparison
Mind-Reading
Filtering
Judging
Debating
Placating
20 minutes of learning covering the following topics:
Introduction to Quality Customer Service
What is Quality Customer Service?
Change your Paradigm
Customer Expectations
Basic
Expected
Desired
Unanticipated
The QCS Process
40 minutes of learning covering the following topics:
Identify Your Customers
Identify Customer Needs
Deliver Quality Customer Service
Strategy
People
Systems
Monitor and Improve Results
Quality Customer Service Skills
35 minutes of learning covering the following topics:
Select the Right People
Build Trust and Rapport with Customers
Overcome Resistance
Communication Skills
Mutual Respect
Objectivity
Empathy
Flexibility
Comparison
Mind-Reading
Filtering
Judging
Debating
Placating
About The Training Provider: Learn Skills
Learn Skills - Learn Skills is an Irish web-based skills and compliance training company that proivdes online training for employees and management interested in up-skilling and lifelong learning.
Learn Skills offers a wide selection of essential training in areas like soft skills, management training, leadership, customer service, communication, nursing training and ICT like MOS certificates.
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