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Provided by: Training Link Education S.E.A Certificate in Business Practices Human RelationsBusiness and Management Skills |
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Training
Provided by Training Link Education S.E.A
Aim: Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs.
The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005.
Target Audience: The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills.
Format: Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment.
Related Awards, Degrees or Certifications: ABC
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Certificate in Business Practices Human Relations
Content: Unit 17 Understanding Workplace Stress
Unit Content
Understanding Stress its causes and effects
Stress indicators and measuring stress
The Stress Response reactions to stress and homeostasis
Symptoms of Stress physiological, psychological and behavioural
Understanding the Coping Process
Schaffer s coping model
Managing Stress Skills and Techniques
Relaxation and Stress
Nutrition and Its Role in Managing Stress
Self-Concept and Self-Esteem
Goal Setting and Time Management
Unit 18 Understanding Workplace Conflict
Unit Content
Sources of conflict and people s responses
The five conflict handling styles
Anger and how to deal with it
Active listening
Negotiating techniques
Establishment and Community group characteristics
Problem solving
Mediation processes and attributes
Caucus meetings and their value
Crisis mediation and sources of power
Practising conflict management through role plays and joint problem solving
Unit 19 Understanding Workplace Change
Unit Content
The inevitability of change
Change drivers technological, legislative, social, competition and growth
Organisational and individual reactions to change
Setting change objectives
Evolution or revolution two approaches to implementing change
Planning for change the importance of preparation
Consultation and communicating with staff, customers, stakeholders
Planning resources for change
Project managing change processes, including GANTT charts
Transitional arrangements
Monitoring change and adapting the plan
Evaluating the effects of change
Unit 20 Understanding Workplace Equality & Diversity
Unit Content
What diversity is
Identity, stereotyping and prejudice
The case for valuing diversity including ethics and values, changes in society, people management, legislation and making full use of human resources
The Equality Strands of Gender, Race, Disability, Sexual orientation, Religion or Belief and Age
Discrimination
Direct discrimination
Less favourable treatment
Indirect discrimination
Victimisation
Harassment and bullying
Key Legislation including:- Sex Discrimination Act 1975 - Employment Act 2002 - Equal Pay Act 1970 - Sex Discrimination Burden of Proof Regulations 2003- Race Relations Act 1976 - Race Relations (Amendment) Regulations 2003 - Disability Discrimination Act 1995 - Disability Discrimination (Amendment) Regulations 2003- E- Employment Equality (Gender Reassignment) Regulations 2003- Employment Equality (Religion or Belief) Regulations 2003- Rehabilitation of Offenders Act 1974- Human Rights Act 1998- Fixed Term Employees (Prevention of Less Favourable treatment) Regulations 2002- Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2002
Age Discrimination
Adopting and promoting good practice with customers, clients and colleagues
Sources of advice, information and useful addresses
Core Unit 1 Reviewing and Improving Business Practices
Unit Content
The importance of active, rather than passive learning Prioritising actions through impact assessment techniques
Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones
Monitoring change including obtaining feedback, measuring impact, quality assurance
Planning future learning and development including sources of information and advice
Unit Content
Understanding Stress its causes and effects
Stress indicators and measuring stress
The Stress Response reactions to stress and homeostasis
Symptoms of Stress physiological, psychological and behavioural
Understanding the Coping Process
Schaffer s coping model
Managing Stress Skills and Techniques
Relaxation and Stress
Nutrition and Its Role in Managing Stress
Self-Concept and Self-Esteem
Goal Setting and Time Management
Unit 18 Understanding Workplace Conflict
Unit Content
Sources of conflict and people s responses
The five conflict handling styles
Anger and how to deal with it
Active listening
Negotiating techniques
Establishment and Community group characteristics
Problem solving
Mediation processes and attributes
Caucus meetings and their value
Crisis mediation and sources of power
Practising conflict management through role plays and joint problem solving
Unit 19 Understanding Workplace Change
Unit Content
The inevitability of change
Change drivers technological, legislative, social, competition and growth
Organisational and individual reactions to change
Setting change objectives
Evolution or revolution two approaches to implementing change
Planning for change the importance of preparation
Consultation and communicating with staff, customers, stakeholders
Planning resources for change
Project managing change processes, including GANTT charts
Transitional arrangements
Monitoring change and adapting the plan
Evaluating the effects of change
Unit 20 Understanding Workplace Equality & Diversity
Unit Content
What diversity is
Identity, stereotyping and prejudice
The case for valuing diversity including ethics and values, changes in society, people management, legislation and making full use of human resources
The Equality Strands of Gender, Race, Disability, Sexual orientation, Religion or Belief and Age
Discrimination
Direct discrimination
Less favourable treatment
Indirect discrimination
Victimisation
Harassment and bullying
Key Legislation including:- Sex Discrimination Act 1975 - Employment Act 2002 - Equal Pay Act 1970 - Sex Discrimination Burden of Proof Regulations 2003- Race Relations Act 1976 - Race Relations (Amendment) Regulations 2003 - Disability Discrimination Act 1995 - Disability Discrimination (Amendment) Regulations 2003- E- Employment Equality (Gender Reassignment) Regulations 2003- Employment Equality (Religion or Belief) Regulations 2003- Rehabilitation of Offenders Act 1974- Human Rights Act 1998- Fixed Term Employees (Prevention of Less Favourable treatment) Regulations 2002- Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2002
Age Discrimination
Adopting and promoting good practice with customers, clients and colleagues
Sources of advice, information and useful addresses
Core Unit 1 Reviewing and Improving Business Practices
Unit Content
The importance of active, rather than passive learning Prioritising actions through impact assessment techniques
Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones
Monitoring change including obtaining feedback, measuring impact, quality assurance
Planning future learning and development including sources of information and advice
About The Training Provider: Training Link Education S.E.A
Training Link Education S.E.A - We are a leading distance education provider of accredited distance learning / correspondence courses (home study), each providing you with a recognised award or qualification. Our passion is to assist those who lack the accessibility to quality and affordable education. Regardless of your nationality, race or background, we have put in place a Quality Student Policy that provides all students...
