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Provided by: Last Minute Training Dealing with Difficult People |
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The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita ™s a do-able option. But the vast majority of people cana ™t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent.... or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life as well. Organizations have found that ita ™s important to a tune-upa the interactive behaviours of staff members, to better enable them to work more efficiently and productively with one another.
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Training
Provided by Last Minute Training
- B asked: when/ where is the next live training?
- R asked: I'm a surgeon, and currently I'm teaching other surgeons. I've been in practice since . I'm having a great deal of difficulty with a surgical fellow from India. He is not without intelligence or ability. He comes to the operating room unprepared and with quite rigid ideas about how things should proceed. Yesterday we did a kidney transplant. He clearly didn't want me to scrub. He never wants me to scrub. My view is that he wishes to be left alone because he doesn't want anyone to tell him what to do. I looked at the x-rays, he hadn't. I properly consented the patient - he hadn't. When he came in the room, I had an x-ray on the wall and tried to explain to him how I would approach the problem. His immediate response was to tell me why my thoughts were a bad idea. (I'm and reasonably successful, he is about and struggling.) I was trying to HELP him. I let him start the case with a resident and left him alone. I prepared the kidney on the back table - I was in the room. My experience is that he generally does better when he is left alone... unless he gets over his head. Eventually he got into bleeding. I scrubbed in and got the bleeding stopped. While I was stopping the bleeding he was: . Not helping. . Giving me instruction. "Be careful, be careful, the vessel could tear if you do it that way." I didn't say anything because entering into a conversation with him just circles back to where he wants to go regardless of where it starts. FINALLY it was time to sew in the kidney. That usually takes - minutes. At hour and minutes, I took the back side of the artery away from him because I was worried about the patient and he kept having troubles. While I was sewing the artery, I was under constant barrage "boss, you missed the intima." "Boss, that was too small a bite." "ohhh, ahh, ohh." I finally stopped, put down the instruments and said "I'm not asking for your advice, I'm trying to help you and this patient." He immediately put his hands down and stopped doing anything. "Okay boss, I'll just let you do everything. When we scrub together, I'll let you do everything from now on." "The other attendings don't treat me this way." We finally got the patient off the table. A kidney usually takes about hours. This one took a little over seven. I was exhausted. After the case, he came up to me and "wanted to talk." I said no, "I don't think this is a good time to talk." He followed me into the locker room. "I want to talk." I said, "I don't want to talk right now, please leave me alone." He persisted. I began to say "please leave me alone." "Please leave me alone." I'm changing pants, "please leave me alone." Finally I said, "Please leave." He turned and said "you can't talk to me that way." The last time something like this happened, he went to the head of the division. He reported how difficult I am to get along with. At this point, all I'd like to do is stay away from this person. I don't trust him. I don't believe that he tells the truth. I don't trust his judgment. I don't want to work with him. I do see him as damaged and insecure, but I don't know how to reach him. I think in his insecurity, he is dangerous to patients and to me. Any ideas? Many Thanks
- P asked: I'm interested in instructor led training for Dealing with Difficult People by Robert Bramson. Please send me the cost, dates, and place information. Thank you, .
Dealing with Difficult People
1. Course Overview, Introduction, Agenda
2. Reciprocal Relationships
3. Dealing With Change
4. The Agreement Frame
5. Ten Commandments of Change
6. Preventing Problems
7. Dealing With Problems
8. Causes of Difficult Behaviour
9. The Five-Step Process
10. Changing Yourself
* Negative vs. Positive Interactions
* Dealing With Negative Feelings
11. Why Don't Poeple Do What They're Supposed To?
12. Managing Anger
* Guidelines for Assertive Anger
* Some Lessons From the Works of Others
13. De-Stress Options You Can Use Right Now
2. Reciprocal Relationships
3. Dealing With Change
4. The Agreement Frame
5. Ten Commandments of Change
6. Preventing Problems
7. Dealing With Problems
8. Causes of Difficult Behaviour
9. The Five-Step Process
10. Changing Yourself
* Negative vs. Positive Interactions
* Dealing With Negative Feelings
11. Why Don't Poeple Do What They're Supposed To?
12. Managing Anger
* Guidelines for Assertive Anger
* Some Lessons From the Works of Others
13. De-Stress Options You Can Use Right Now
About The Training Provider: Last Minute Training
Last Minute Training - Last Minute Training Corp. works similar to last minute discounted travel. We sell training seminars at deep discounts on a last minute basis. If you want to save 30 - 60 off high quality training seminars and have the flexibility to attend with only a few days notice check out our website and see if the training you are looking for is on sale. While your there set up and free account...
