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Dealing with Difficult People

 Last Minute Training
Training Provided by Last Minute Training The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita s a do-able option. But the vast majority of people cana t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent.... or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life as well. Organizations have found that ita s important to a tune-upa the interactive behaviours of staff members, to better enable them to work more efficiently and productively with one another.
This is primarily ilt training
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Course Level:basic
Duration:1 days
Training Presented in:English
Dealing with Difficult People 1. Course Overview, Introduction, Agenda
2. Reciprocal Relationships
3. Dealing With Change
4. The Agreement Frame
5. Ten Commandments of Change
6. Preventing Problems
7. Dealing With Problems
8. Causes of Difficult Behaviour
9. The Five-Step Process
10. Changing Yourself
* Negative vs. Positive Interactions
* Dealing With Negative Feelings
11. Why Don't Poeple Do What They're Supposed To?
12. Managing Anger
* Guidelines for Assertive Anger
* Some Lessons From the Works of Others
13. De-Stress Options You Can Use Right Now
About The Training Provider: Last Minute Training
Last Minute Training - Last Minute Training Corp. works similar to last minute discounted travel. We sell training seminars at deep discounts on a last minute basis. If you want to save 30 - 60 off high quality training seminars and have the flexibility to attend with only a few days notice check out our website and see if the training you are looking for is on sale. While your there set up and free account...
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