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Provided by: Training Link Education S.E.A DIPLOMA IN CREDIT CONTROL DEBT MANAGEMENTAccounting and Finance |
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Online
Certificate Program
Provided by Training Link Education S.E.A
Aim: The objectives of the course are to: a Describe methods of controlling credit a Investigate methods of credit checking a Examine the use of the courts and debt management agencies in recovering debt a Describe how to collect debt by letter and telephone
Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
Format: Study Method The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Assessment Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Related Awards, Degrees or Certifications: ASET
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DIPLOMA IN CREDIT CONTROL DEBT MANAGEMENT
Content: The course is divided up into three modules, as follows:
Unit 1 Credit Control
Credit
o Cutting down on credit
o Bad debts
o Sales discounts
Is my customer credit worthy?
o Credit application form
o Trade references
o Bankers references
o Credit checks
o Credit insurance
Credit control routines
o Terms and conditions of sale
o Interest
o Invoices
o Aged debt analysis and debt turn
Debt recovery through the courts
o The Courts and their powers of collection
o 3 track system Full description in unit 2
Statutory demands, Insolvency and Bankruptcy
o Statutory demands
o Insolvency
o Winding up petitions
o Voluntary arrangements
o Administration orders
VAT and Tax relief for Bad debts
o What VAT relief is available?
o How to claim relief
o Tax relief
Unit 2 Debt Management Agencies
Credit checking agencies
o An explanation of what credit checking agencies do
o The information they hold
o How to use their services.
Factoring companies
o A history of factoring,
o an explanation of how their products work
o The services they can offer.
Specialist Legal Services
o What services are on offer
o How to use their services effectively
The Courts
o How and when it is appropriate to use the courts
o Advice on applying for legal resolution
o The 3 track system
o Small Claims Track
o Fast Track
o Multi track
o Costs verses Settlement Is it worth it?
Debt Collection Agents
o Bailiffs
o What are they?
o What are the costs involved?
o What are their collection powers?
o Sheriffs
o What are they?
o What are the costs involved?
o What are their collection powers?
o Private Debt Collections agents
o What are they?
o What are the costs involved?
o What are their collection powers?
Unit 3 Communication
Telephone Communication
o Telephone skills
o Handling problems and objections
o Dealing with difficult customers and controlling anger
o How to gain commitment to pay
Written Communication
o When to choice written forms of communication
o Email verses letters When is each format appropriate?
o Sample letters
o Request for payment
o Demand for payment
o Legal demand for payment
How to deal with customer responses
o Common responses and excuses
o How to reply to customer responses
o How to gain commitment
Unit 1 Credit Control
Credit
o Cutting down on credit
o Bad debts
o Sales discounts
Is my customer credit worthy?
o Credit application form
o Trade references
o Bankers references
o Credit checks
o Credit insurance
Credit control routines
o Terms and conditions of sale
o Interest
o Invoices
o Aged debt analysis and debt turn
Debt recovery through the courts
o The Courts and their powers of collection
o 3 track system Full description in unit 2
Statutory demands, Insolvency and Bankruptcy
o Statutory demands
o Insolvency
o Winding up petitions
o Voluntary arrangements
o Administration orders
VAT and Tax relief for Bad debts
o What VAT relief is available?
o How to claim relief
o Tax relief
Unit 2 Debt Management Agencies
Credit checking agencies
o An explanation of what credit checking agencies do
o The information they hold
o How to use their services.
Factoring companies
o A history of factoring,
o an explanation of how their products work
o The services they can offer.
Specialist Legal Services
o What services are on offer
o How to use their services effectively
The Courts
o How and when it is appropriate to use the courts
o Advice on applying for legal resolution
o The 3 track system
o Small Claims Track
o Fast Track
o Multi track
o Costs verses Settlement Is it worth it?
Debt Collection Agents
o Bailiffs
o What are they?
o What are the costs involved?
o What are their collection powers?
o Sheriffs
o What are they?
o What are the costs involved?
o What are their collection powers?
o Private Debt Collections agents
o What are they?
o What are the costs involved?
o What are their collection powers?
Unit 3 Communication
Telephone Communication
o Telephone skills
o Handling problems and objections
o Dealing with difficult customers and controlling anger
o How to gain commitment to pay
Written Communication
o When to choice written forms of communication
o Email verses letters When is each format appropriate?
o Sample letters
o Request for payment
o Demand for payment
o Legal demand for payment
How to deal with customer responses
o Common responses and excuses
o How to reply to customer responses
o How to gain commitment
About The Training Provider: Training Link Education S.E.A
Training Link Education S.E.A - We are a leading distance education provider of accredited distance learning / correspondence courses (home study), each providing you with a recognised award or qualification. Our passion is to assist those who lack the accessibility to quality and affordable education. Regardless of your nationality, race or background, we have put in place a Quality Student Policy that provides all students...
