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Provided by: Meirc Training and Consulting Customer Service ExcellenceCustomer Service |
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By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
Related Jobs or Careers: Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPEs.
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Certificate Program
Provided by Meirc Training and Consulting
- W asked: Interested to know more. Pls send brochure.
- M asked: hello, I want to know the cost of your customer service excellence training.
- W asked: Please send me more information about your Customer Service Excellence training. Thank you.
- A asked: I would like some more information on how I can wow my customers and make their experiences better.
- S asked: Let me have your course schedules for Customer Service Excellence and Professional Marketing/ Selling Skills
- M asked: Hello I wish to know the duration and cost of customer service training (classroom) formthe basic to advance. Also the next available date for the program. Thanks
- asked: kindly update me when this course will be available, the schedule? regards Nure
Customer Service Excellence
Customer Service
Definitions and Concepts
Customer Service in a Competitive Environment
Competition is More on Service Versus Products
Establishing Winning Relationships
Customer Requirements for Quality
What is Quality Service?
Components and Gaps of Quality Service
Quality Requirements
The RATER Model and Service Quality Indicators
Analyzing the Factors of the RATER Model
Levels of Service Offered to Your Customers
Managing Customer Expectations
Strategies and Actions to Delight Your Customers
Professional Behavior with the Customer
Treating Customers as Royalty
The Power of Behavior
Assertive Behavior Compared to Passive and Aggressive Behavior
Strategies for Service Recovery
Measuring Customer Satisfaction
Retaining Current Customers
Recovering Lost Customers
Attracting New Customers
Polish Your Perception Points
Upgrading People Skills
Improving Product Quality
Polishing Your Packaging
Definitions and Concepts
Customer Service in a Competitive Environment
Competition is More on Service Versus Products
Establishing Winning Relationships
Customer Requirements for Quality
What is Quality Service?
Components and Gaps of Quality Service
Quality Requirements
The RATER Model and Service Quality Indicators
Analyzing the Factors of the RATER Model
Levels of Service Offered to Your Customers
Managing Customer Expectations
Strategies and Actions to Delight Your Customers
Professional Behavior with the Customer
Treating Customers as Royalty
The Power of Behavior
Assertive Behavior Compared to Passive and Aggressive Behavior
Strategies for Service Recovery
Measuring Customer Satisfaction
Retaining Current Customers
Recovering Lost Customers
Attracting New Customers
Polish Your Perception Points
Upgrading People Skills
Improving Product Quality
Polishing Your Packaging
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses and executive training in Dubai and outside UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Administration and Secretarial,
Communication Skills,
Contracts Management,
Customer Service,
Finance and Accounting,
Human Resources Management,...
