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Provided by: Meirc Training and Consulting Certified Administration and Office Management Professional - Dubai Abu DhabiBusiness Process Management |
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Certificate Program
Provided by Meirc Training and Consulting
By the end of the program, participants will be able to:
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
Develop a service attitude and mindset aimed at the internal and external customer.
Related Jobs or Careers: Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators.
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Certified Administration and Office Management Professional - Dubai Abu Dhabi
The Role of the Office Manager/ Senior Administrator
Perception Versus Reality
Competencies Required for Success
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Written Communication
Style
Layout
Clear Writing
Proof Reading
Controlling Stress
Symptoms
Causes
Solutions
Serving the Internal and External Customer
Understanding the Needs of Internal and External Customers
Having the Right Attitude
Providing Excellent Service
Handling Complaints
Organizing Meetings
Preparing the Agenda
Taking Minutes
Managing Time
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Planning and Managing Time for Self and Others
Using the Telephone Properly
Professional Telephone Behavior
Rules for Good Listening
Making Appointments
Perception Versus Reality
Competencies Required for Success
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Written Communication
Style
Layout
Clear Writing
Proof Reading
Controlling Stress
Symptoms
Causes
Solutions
Serving the Internal and External Customer
Understanding the Needs of Internal and External Customers
Having the Right Attitude
Providing Excellent Service
Handling Complaints
Organizing Meetings
Preparing the Agenda
Taking Minutes
Managing Time
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Planning and Managing Time for Self and Others
Using the Telephone Properly
Professional Telephone Behavior
Rules for Good Listening
Making Appointments
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
