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Provided by: Lorman Education Services Telephone Collections: Do's and Don'ts-Surviving the Jungle |
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Training
Provided by Lorman Education Services
Telephone Collections: Do's and Don'ts - The credit and collection industry has grown dramatically over the past 20 years. Creditors are faced with increasing challenges in making loans and extending credit. The collection staff members in these creditor settings face mounting customer difficulties and tighter compliance environments. This teleconference will help all people involved in the collection process understand the importance of developing an effective recovery strategy for optimum success while operating in a compliant and ethical manner. Techniques for managing the process and creating the proper collection culture within all business settings will be reviewed. A cursory overview of the most pertinent regulations will afford you the opportunity to check your approaches and policies for risk management purposes. This teleconference will additionally allow you to pose questions about your most pressing collection concerns!
Related Awards, Degrees or Certifications: ,CBC ,CPE ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
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Telephone Collections: Do's and Don'ts-Surviving the Jungle
I. Overview
A. Importance of Topic
B. Magnitude of Collection Market
C. Compliance Spectrum and Evolution
II. Managing the Process
A. Who Gets the Credit?
B. What Are the Procedures for Credit Acceptance?
C. When Does Your Collection Process Start?
III. Creating a Culture of Paying in Your Organization
A. Creating Notices That Work
B. When to Call the Customer
C. The Importance of Follow-Up, Follow-Up, Follow-Up
IV. The Psychology of Collecting
A. The Causes of Delinquency
B. Psychological Motivators
C. The Sales Approach
V. Compliance Review
A. Fair Debt Collection Practices Act
B. State Regulations and Their Impact
C. FACT Act
D. GLBA
E. TCPA
VI. Questions and Answers
A. Importance of Topic
B. Magnitude of Collection Market
C. Compliance Spectrum and Evolution
II. Managing the Process
A. Who Gets the Credit?
B. What Are the Procedures for Credit Acceptance?
C. When Does Your Collection Process Start?
III. Creating a Culture of Paying in Your Organization
A. Creating Notices That Work
B. When to Call the Customer
C. The Importance of Follow-Up, Follow-Up, Follow-Up
IV. The Psychology of Collecting
A. The Causes of Delinquency
B. Psychological Motivators
C. The Sales Approach
V. Compliance Review
A. Fair Debt Collection Practices Act
B. State Regulations and Their Impact
C. FACT Act
D. GLBA
E. TCPA
VI. Questions and Answers
About The Training Provider: Lorman Education Services
Lorman Education Services - Lorman Education is dedicated to providing cost-effective training opportunities that meet the needs of our members and enhance their skills, knowledge, and competencies.
Please use Priority Code 16175 when registering.
Lorman Education Services began offering continuing education seminars in 1987.
Lorman Education is dedicated to providing cost-effective training opportunities that...
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