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Provided by: Lorman Education Services Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation |
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Training
Provided by Lorman Education Services
Risk Management in Telephone Triage - The telephone, once used merely as an appointment scheduling device, has become an integral part of provider patient interactions. Research indicates that approximately 20 to 28 percent of all primary health care is handled over the telephone. However, without proper training and accountability, telephone triage can result in improper diagnosis and management as well as legal liability. This teleconference will provide a brief overview the concept of malpractice as well as important considerations when providing telephone advice. A case study approach will be used to help providers craft telephone triage systems that improve patient care and decrease the likelihood of being sued.
Learning Objectives:
The attendee will be able to identify risks in telephone triage.
The attendee will be able to describe the difference between telephone protocols and guidelines.
The attendee will be able to discuss a case study and two methods to decrease the risk of litigation.
Lorman Business Center, Inc. dba Lorman Education Services, Eau Claire, Wisconsin is an approved provider of continuing nursing education by the Wisconsin Nurses Association Continuing Education Approval Program Committee, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation.
This program qualifies for 1.5 contact hours. To receive a certificate of successful completion, you are required to complete and return an evaluation form. Planning Panel Members are: Kerri Crank, R.N., MSN, FNP, CSN, John Busch, JD, Robert Kerbell, Jennifer Janiak, Christine Todd Medina and Andrea Helland.
There are no conflicts of interest to report. There was no commercial support received for the planning of this program. No endorsement of products or off-label use will occur at this program.
Related Awards, Degrees or Certifications: ,ACHE ,CLE (Please check the Detailed Credit Information page for states that have already been approved) ,HFMA ,RN ,Additional
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Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation
I. Overview
II. An Overview of Malpractice
A. Duty
B. Breach of Duty
C. Causation and Forseeability
D. Damages
III. Foundational Information on Telephone Triage
A. Protocols vs. Guidelines
B. How to Get the Ball Rolling
C. Supervisory Issues
D. Fundamental Considerations
IV. Case Analysis and Practice Recommendations
A. You Are the Jury Case Examples
B. Methods to Improve Triage Care and Diminish Liability
II. An Overview of Malpractice
A. Duty
B. Breach of Duty
C. Causation and Forseeability
D. Damages
III. Foundational Information on Telephone Triage
A. Protocols vs. Guidelines
B. How to Get the Ball Rolling
C. Supervisory Issues
D. Fundamental Considerations
IV. Case Analysis and Practice Recommendations
A. You Are the Jury Case Examples
B. Methods to Improve Triage Care and Diminish Liability
About The Training Provider: Lorman Education Services
Lorman Education Services - Lorman Education is dedicated to providing cost-effective training opportunities that meet the needs of our members and enhance their skills, knowledge, and competencies.
Please use Priority Code 16175 when registering.
Lorman Education Services began offering continuing education seminars in 1987.
Lorman Education is dedicated to providing cost-effective training opportunities that...
