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Construction Project Closeout: Is Your Customer Satisfied?

Lorman Education Services
Training Provided by Lorman Education Services nMake sure your customer is satisfied at project completion - register for this thorough teleconference today. You'll learn the proactive strategies you need to make sure project closeout goes smoothly and you're not spending the final days dealing with claims and complaints. n nOur expert will give you tips on establishing a bulletproof closeout checklist, handling move coordination and dealing with owner training - all the skills you'll want to have come closeout time. n nLearning Objectives n- You will be able to discuss scheduling and setting the ground rules. n- You will be able to explain the commissioning program. n- You will be able to review regulatory occupancy approvals. n- You will be able to discuss warranty maintenance programs.
Related Awards, Degrees or Certifications: ,AIA ,CC ,CLE (Please check the Detailed Credit Information page for states that have already been approved) ,ENG ,PMI ,Addition
This is primarily teleseminar training
instructor led trainingThis class may be available at a classroom in Milwaukee, WI,
Contact Lorman Education Services for more information
Duration:1 days
Training Presented in:English
Construction Project Closeout: Is Your Customer Satisfied? Agenda

  1. Scheduling
    1. Starting Closeout at Kick-Off
    2. Setting the Ground Rules
  2. Commissioning Program
    1. Identify All Completion Activities, Assign Responsibilities and Target Dates
    2. Balancing Report Provided
    3. Electrical Panel Schedules Have Been Updated
  3. Rolling Punch List Program
    1. Establish Closeout Checklist
    2. A/E Punch List Initial Installations as Construction Progresses, Set Acceptance Levels
  4. Regulatory Occupancy Approvals
    1. Post-Occupancy Procedures
    2. Certificate of Substantial Completion
    3. Temporary Certificate of Occupancy
    4. Final Inspections, Final C of O
  5. Warranty Maintenance Program
    1. Plan for Warranty Management
    2. Track Guarantees and Warranty Program
    3. Conduct 11th Month Warranty Inspection, Document Lessons Learned
  6. Owner Training
    1. Training - Transition of Maintenance From Contractor to Client's Operations
    2. Video Taping
    3. Still Photos and Narratives
  7. Move Coordination Services
    1. Post-Occupancy Procedures
    2. Move Services
    3. FF&E Coordination
    4. Data Telecom Transfers
    5. Move Coordination
  8. Claims Resolution Program
    1. Resolve Claims Quickly, Offer Win/Win Global Settlement to Avoid Prolonged Negotiations
    2. Everything Is Discoverable, Document Retention (Control Our Own Box)
  9. Archiving Policy, Process
    1. Develop Archive and Document Retention Schedule and Ensure That It Is Followed
    2. As-Built Quality
    3. Lessons Learned
About The Training Provider: Lorman Education Services
Lorman Education Services - Lorman Education is dedicated to providing cost-effective training opportunities that meet the needs of our members and enhance their skills, knowledge, and competencies. Please use Priority Code 16175 when registering. Lorman Education Services began offering continuing education seminars in 1987. Lorman Education is dedicated to providing cost-effective training opportunities that...
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