Training
Provided by Centre for Creative Thinking
Working with people had never been easy. For organizations to continue to perform well and meet their stakeholdersa expectations, employees at all levels need to bring out the best from the people they manage. Unfortunately in the process of getting things done, we have to deal with conflicts as well. Conflict is inevitable in work life. Each of us needs to master the critical skills so that we are in a better position to respond to conflicts we face in our work environment. This highly interactive course being a skill focused will include a range of role plays and group discussions that will help participants to understand the various aspects of conflict.
At the end of the workshop participants will be able to:
a Identify and eliminate trigger points that cause conflicts in the workplace
a Apply appropriate conflict management strategy when handling conflicts@Work
a Apply appropriate influencing strategies to win peoplea s support and commitment.
a Develop and apply specific action plans when managing people with difficult behaviour.
a Apply the key EQ competencies in their course of work.
COURSE OUTLINE:
a Causes of conflict in the workplace
a Creating &
Sustaining a work environment with minimal conflict
a Eliminating trigger points
a The
Thomas-Kilmana s
Conflict Model
a Conflict
Management a 5 approaches
a Working towards collaboration
a Practical
Skills for
Managing conflicts@Work
a Communication skills for managing conflict
a Persuading people with fixed mindsets
a Influencing strategies when managing conflicts
a Techniques for
Influencing without authority
a Managing
Difficult Behaviours in the workplace
a Emotional Intelligence for Managing Conflicts@Work
a Negotiating for Results
| This is primarily ilt training |  | Contact Centre for Creative Thinking for more information |
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| Duration: | 2 days | | Training Presented in: | English |
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