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Provided by: Centre for Creative Thinking Conflict Management |
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Working with people had never been easy. For organizations to continue to perform well and meet their stakeholdersa ™ expectations, employees at all levels need to bring out the best from the people they manage. Unfortunately in the process of getting things done, we have to deal with conflicts as well. Conflict is inevitable in work life. Each of us needs to master the critical skills so that we are in a better position to respond to conflicts we face in our work environment. This highly interactive course being a skill focused will include a range of role plays and group discussions that will help participants to understand the various aspects of conflict.
At the end of the workshop participants will be able to:
a Identify and eliminate trigger points that cause conflicts in the workplace
a Apply appropriate conflict management strategy when handling conflicts@Work
a Apply appropriate influencing strategies to win peoplea ™s support and commitment.
a Develop and apply specific action plans when managing people with difficult behaviour.
a Apply the key EQ competencies in their course of work.
COURSE OUTLINE:
a Causes of conflict in the workplace
a Creating & Sustaining a work environment with minimal conflict
a Eliminating trigger points
a The Thomas-Kilmana ™s Conflict Model
a Conflict Management a 5 approaches
a Working towards collaboration
a Practical Skills for Managing conflicts@Work
a Communication skills for managing conflict
a Persuading people with fixed mindsets
a Influencing strategies when managing conflicts
a Techniques for Influencing without authority
a Managing Difficult Behaviours in the workplace
a Emotional Intelligence for Managing Conflicts@Work
a Negotiating for Results
At the end of the workshop participants will be able to:
a Identify and eliminate trigger points that cause conflicts in the workplace
a Apply appropriate conflict management strategy when handling conflicts@Work
a Apply appropriate influencing strategies to win peoplea ™s support and commitment.
a Develop and apply specific action plans when managing people with difficult behaviour.
a Apply the key EQ competencies in their course of work.
COURSE OUTLINE:
a Causes of conflict in the workplace
a Creating & Sustaining a work environment with minimal conflict
a Eliminating trigger points
a The Thomas-Kilmana ™s Conflict Model
a Conflict Management a 5 approaches
a Working towards collaboration
a Practical Skills for Managing conflicts@Work
a Communication skills for managing conflict
a Persuading people with fixed mindsets
a Influencing strategies when managing conflicts
a Techniques for Influencing without authority
a Managing Difficult Behaviours in the workplace
a Emotional Intelligence for Managing Conflicts@Work
a Negotiating for Results
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Training
Provided by Centre for Creative Thinking
- H asked: Please send me the costs/ dates etc for this course thanks
- N asked: Pls provide your available course details on the above
- J asked: Please provide details of availability, schedule and cost for above course. Thank you.
- E asked: Dear Sir, Please send me the Conflict Management brochure. Regards,
- S asked: Does the centre conduct conflict management courses for students(student leaders) in secondary schools? What will the content of such a course be?
About The Training Provider: Centre for Creative Thinking
Centre for Creative Thinking - Centre For Creative Thinking is a professional staff development agency based in Singapore that provides seminars, courses and workshops for clients in Singapore, Malaysia, India and other countries in the Asian region and Middle East. Working in partnership with our clients we help organisations enhance their performance through superior training. Our clients come from different industries.
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