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Provided by: Meirc Training and Consulting Total Quality Management - Quality and ProductivityQuality Management |
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Certificate Program
Provided by Meirc Training and Consulting
Understand the importance of quality models.
Understand TQM philosophy.
Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
Discuss other widely used improvement methodologies.
Related Jobs or Careers: Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performances
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Total Quality Management - Quality and Productivity
Introduction to Total Quality Management (TQM) Concepts
Definition of Quality and Quality Models
What is TQM?
The Relationship Between ISO 9001: 2008 and TQM
Benefits of Implementing a Quality Model
Popular TQM Approaches (Deming, Crosby, Juran, etc.)
The Malcolm Baldrige National Quality Award
EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
The Elements of TQM
Customer-driven Quality
PDCA
Eight Step Problem Solving Methodology
Process Thinking
Eliminate the Non-value Added
Management by Facts and Data
Continual Improvement
Enhanced Employee Participation and Decision Making through Idea Generating Systems
Employee Reward and Recognition
Improvement Tools and Methodologies
Brainstorming
Pareto Chart
How-how and Why-why Diagrams
Cause and Effect Diagram
Force Field Analysis
Process Mapping The Turtle
Poka Yoke
5 S program
Lean Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
What is Benchmarking? Why Benchmark?
Levels of Benchmarking
Out-of-the-box Benchmarking
Elements of a Continuous Improvement Process
The FOCUS Method
The Eight Steps to Achieve Improvement
Critical Success Factors and Common Failure Factors in TQM
Definition of Quality and Quality Models
What is TQM?
The Relationship Between ISO 9001: 2008 and TQM
Benefits of Implementing a Quality Model
Popular TQM Approaches (Deming, Crosby, Juran, etc.)
The Malcolm Baldrige National Quality Award
EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
The Elements of TQM
Customer-driven Quality
PDCA
Eight Step Problem Solving Methodology
Process Thinking
Eliminate the Non-value Added
Management by Facts and Data
Continual Improvement
Enhanced Employee Participation and Decision Making through Idea Generating Systems
Employee Reward and Recognition
Improvement Tools and Methodologies
Brainstorming
Pareto Chart
How-how and Why-why Diagrams
Cause and Effect Diagram
Force Field Analysis
Process Mapping The Turtle
Poka Yoke
5 S program
Lean Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
What is Benchmarking? Why Benchmark?
Levels of Benchmarking
Out-of-the-box Benchmarking
Elements of a Continuous Improvement Process
The FOCUS Method
The Eight Steps to Achieve Improvement
Critical Success Factors and Common Failure Factors in TQM
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
