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Provided by: 6P International, LLC Dealing with Difficult PeopleDifficult People |
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Training
Provided by 6P International, LLC
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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Dealing with Difficult People
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we re scared of letting others know what we really think and feel for fear they ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
LEARNING OBJECTIVES:
1. Understand the different motivations that make people difficult
2. Recognize their options in dealing with difficult people
3. Employ techniques to make the most of dealing with difficult people
4. Communicate with difficult people using different techniques
5. Deal with special problems regarding difficult people
TOPICS COVERED:
Introduction
LESSON 1: Overview
LESSON 2: Styles
LESSON 3: Communication Skills
LESSON 4: Identification and Tactics
LESSON 5: Revenge of the Difficult People
LESSON 6: Special Problems with Difficult People
REGULATORY REQUIREMENT:
Please see the state/ regulatory requirement from the course catalog page.
SEAT TIME:
This course has been approved for 2 hours.
COURSE PRE-REQUISITE:
N/ A
TESTING:
Final Exam - You will be required to pass the final exam with a 70 in order to receive course credit.
COURSE COMPLETION:
Upon successful completion of this course you will be able to print your certificate online.
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we re scared of letting others know what we really think and feel for fear they ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
LEARNING OBJECTIVES:
1. Understand the different motivations that make people difficult
2. Recognize their options in dealing with difficult people
3. Employ techniques to make the most of dealing with difficult people
4. Communicate with difficult people using different techniques
5. Deal with special problems regarding difficult people
TOPICS COVERED:
Introduction
LESSON 1: Overview
LESSON 2: Styles
LESSON 3: Communication Skills
LESSON 4: Identification and Tactics
LESSON 5: Revenge of the Difficult People
LESSON 6: Special Problems with Difficult People
REGULATORY REQUIREMENT:
Please see the state/ regulatory requirement from the course catalog page.
SEAT TIME:
This course has been approved for 2 hours.
COURSE PRE-REQUISITE:
N/ A
TESTING:
Final Exam - You will be required to pass the final exam with a 70 in order to receive course credit.
COURSE COMPLETION:
Upon successful completion of this course you will be able to print your certificate online.
About The Training Provider: 6P International, LLC
6P International, LLC - We are a certified training center for the American Safety & Health Institute (ASHI) and the Emergency Care & Safety Institute (ECSI). We offer training in Hospital Incident Command System (HICS), HazWoper, Hospital First Receiver, First Aid, CPR, AED, Emergency Medical Response for the Workplace, Bloodborne Pathogens, Emergency Oxygen Administration, CPR for the Professional Rescuer, Child...
