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Provided by: Meirc Training and Consulting Certified Customer Service Executive - Customer ServiceCustomer Relationship Management |
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Certificate Program
Provided by Meirc Training and Consulting
Understand the importance of a customer service culture in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Understand the process of managing a customer complaint system.
Agree and practice strategies for service recovery aimed at regaining customer loyalty.
Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.
Related Jobs or Careers: Managers/Supervisors and senior customer service staff.
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Certified Customer Service Executive - Customer Service
Definitions and Concepts of Customer Service
The Role of the Customer Service Executive
Principle Foundation of Superior Customer Service
Strong Relationship
Superior Service
Professional Behavior
A Profile of Different Customer Personalities
Ways of Dealing with Them
Managing a Customer Complaint System
Types of Complaints
Professional Behavior in Complaint Handling
Complaint Management Standards
Elements of a Complaint Management System
Attaining Customer Satisfaction through Quality Measures
Components of Quality Service
Elements of the RATER Model
Managing Customer Expectations
Strategies and Actions to Delight Your Customer
Strategies for Service Recovery from a Major Crisis
Analyzing the Reasons for the Crisis
Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
Customer Relationship Management
Definitions and Concepts
CRM and Customer Service
Developing a Customer Service Culture within Your Organization
The Mindset and the Toolset
Polishing Your Perception Points
Keeping Track of Service
Effective Communication with Customers
Active Listening
Overcoming Barriers to Effective Communication with Customers
Reading the Body Language of Customers
The Role of the Customer Service Executive
Principle Foundation of Superior Customer Service
Strong Relationship
Superior Service
Professional Behavior
A Profile of Different Customer Personalities
Ways of Dealing with Them
Managing a Customer Complaint System
Types of Complaints
Professional Behavior in Complaint Handling
Complaint Management Standards
Elements of a Complaint Management System
Attaining Customer Satisfaction through Quality Measures
Components of Quality Service
Elements of the RATER Model
Managing Customer Expectations
Strategies and Actions to Delight Your Customer
Strategies for Service Recovery from a Major Crisis
Analyzing the Reasons for the Crisis
Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
Customer Relationship Management
Definitions and Concepts
CRM and Customer Service
Developing a Customer Service Culture within Your Organization
The Mindset and the Toolset
Polishing Your Perception Points
Keeping Track of Service
Effective Communication with Customers
Active Listening
Overcoming Barriers to Effective Communication with Customers
Reading the Body Language of Customers
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
