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Provided by: Meirc Training and Consulting Customer Service Mindset - Customer ServiceCustomer Relationship Management |
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Analyze basic behavioral patterns of different customer personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
Related Jobs or Careers: All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.
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Certificate Program
Provided by Meirc Training and Consulting
- B asked: Dear Sir or Madam, is that possible to take that course somewhere in Europe (preferably in UK or Germany)? If possible, on which dates it is held and how much does it cost? Best Regards,
- M asked: If you have this traing please inform me the date Thanks muluken
- T asked: Customer Service Mindset
Customer Service Mindset - Customer Service
The Principles of Customer Service
* Definition and Concepts of Customer Service
Serving the Internal and External Customer
* Understanding the Needs of Internal and External Customers
The Principle Foundation for Superior Customer Service
* Strong Relationship
* Superior Service
* Professional Behavior
The Customer Service Mindset
* Components of the Mindset
* Strategies for Building the Mindset among the Staff
A Profile of Different Customers Personalities
* Understanding Their Personalities
* Tips for Dealing with Difficult Personalities
Attaining Customer Satisfaction
* Meeting Their Needs
* Exceeding Their Expectations
* Delighting and Surprising Them
Handling Customers Complaints
* Types and Levels of Customer Complaints
* Handling Complaints: Process and Behavior
Effective Communication with Customers
* Active Listening
* Overcoming Communication Barriers
* Reading Customer Body Language
* Definition and Concepts of Customer Service
Serving the Internal and External Customer
* Understanding the Needs of Internal and External Customers
The Principle Foundation for Superior Customer Service
* Strong Relationship
* Superior Service
* Professional Behavior
The Customer Service Mindset
* Components of the Mindset
* Strategies for Building the Mindset among the Staff
A Profile of Different Customers Personalities
* Understanding Their Personalities
* Tips for Dealing with Difficult Personalities
Attaining Customer Satisfaction
* Meeting Their Needs
* Exceeding Their Expectations
* Delighting and Surprising Them
Handling Customers Complaints
* Types and Levels of Customer Complaints
* Handling Complaints: Process and Behavior
Effective Communication with Customers
* Active Listening
* Overcoming Communication Barriers
* Reading Customer Body Language
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses and executive training in Dubai and outside UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Administration and Secretarial,
Communication Skills,
Contracts Management,
Customer Service,
Finance and Accounting,
Human Resources Management,...
