|
Provided by: Meirc Training and Consulting Customer Relationship Management - Sales and MarketingCustomer Relationship Management |
 |
Certificate Program
Provided by Meirc Training and Consulting
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
Related Jobs or Careers: Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales.
|
|
||||||||||||||||||
Customer Relationship Management - Sales and Marketing
Definitions
Defining CRM
Importance of CRM to Companies
Customer Loyalty and Optimizing Customer Experience
CRM and Business Intelligence
CRM Mistakes
Why CRM is Hard?
Where Does CRM Fit?
CRM in Marketing
Relationship and One to One Marketing
Cross Selling and Up-selling
Customer Retention
Customer Profitability and Value Modeling
Customer and Business Value
Customer Relationship Management Training for Marketers
CRM and Customer Service
Call Center and Customer Care
Customer Satisfaction Measurement
Customer Service Checklist for Success
Customer Service Training
Sales Force Automation
Activity, Contact and Lead Management
Knowledge Management
Business Training for Salesforce
Planning CRM Programs
Developing a CRM Strategy
CRM Business Plan
Cost Justifying CRM
Choosing CRM Tools and Suppliers
Customer Relationship Management Softwares
Managing a CRM Project
Implementation Checklist
CRM Roadblocks and Saboteurs
Looking toward the Future
CRM Training Program and Customer Loyalty
The New Rules of Marketing and PR
Becoming a Super Virtual Assistant (VA)
Defining CRM
Importance of CRM to Companies
Customer Loyalty and Optimizing Customer Experience
CRM and Business Intelligence
CRM Mistakes
Why CRM is Hard?
Where Does CRM Fit?
CRM in Marketing
Relationship and One to One Marketing
Cross Selling and Up-selling
Customer Retention
Customer Profitability and Value Modeling
Customer and Business Value
Customer Relationship Management Training for Marketers
CRM and Customer Service
Call Center and Customer Care
Customer Satisfaction Measurement
Customer Service Checklist for Success
Customer Service Training
Sales Force Automation
Activity, Contact and Lead Management
Knowledge Management
Business Training for Salesforce
Planning CRM Programs
Developing a CRM Strategy
CRM Business Plan
Cost Justifying CRM
Choosing CRM Tools and Suppliers
Customer Relationship Management Softwares
Managing a CRM Project
Implementation Checklist
CRM Roadblocks and Saboteurs
Looking toward the Future
CRM Training Program and Customer Loyalty
The New Rules of Marketing and PR
Becoming a Super Virtual Assistant (VA)
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
