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Provided by: Meirc Training and Consulting Successful Skills for Office Managers - Administration and SecretarialBusiness Process Management |
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Certificate Program
Provided by Meirc Training and Consulting
Define and understand the role of the office manager/ senior administrator.
Acquire time management skills required for better office productivity.
Acquire higher productivity from subordinates.
Develop the necessary skills to gain recognition and sell their ideas.
Apply essential techniques for handling subordinates.
Related Jobs or Careers: Existing or prospective office managers/senior administrators and supervisors of junior level employees.
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Successful Skills for Office Managers - Administration and Secretarial
The Role of the Office Manager/ Senior Administrator
Perception Versus Reality
Competencies Required for Success
Managing Time and Stress
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Stress Management
Planning and Managing Time for Self and Others
Obtaining Peak Productivity from Your Subordinates
Leading and Being Part of a Team
Basic Motivational Techniques
Fundamentals of Delegation
Matching the Task with the Skill
Follow-up Procedures
Efficiency Versus Effectiveness
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Customer
Understanding the Needs of Internal and External Customers
Having the Right Attitude
Providing Excellent Service
Handling Complaints
Planning and Implementing Improvements
Starting and Planning Improvements Initiatives and Goals
Addressing Conflict and Resistance to Change
Kaizen
Policy Enforcement and Discipline
Self and Employee Discipline
Giving Employees Feedback
Handling Employees Dissatisfaction
Performance Appraisals
Perception Versus Reality
Competencies Required for Success
Managing Time and Stress
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Stress Management
Planning and Managing Time for Self and Others
Obtaining Peak Productivity from Your Subordinates
Leading and Being Part of a Team
Basic Motivational Techniques
Fundamentals of Delegation
Matching the Task with the Skill
Follow-up Procedures
Efficiency Versus Effectiveness
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Customer
Understanding the Needs of Internal and External Customers
Having the Right Attitude
Providing Excellent Service
Handling Complaints
Planning and Implementing Improvements
Starting and Planning Improvements Initiatives and Goals
Addressing Conflict and Resistance to Change
Kaizen
Policy Enforcement and Discipline
Self and Employee Discipline
Giving Employees Feedback
Handling Employees Dissatisfaction
Performance Appraisals
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc Training and Consulting offers a comprehensive range of training courses in Dubai and executive training in Dubai and outside the UAE in regions which include the Middle East, North Africa and Europe. Meirc has expertise in wide areas as follows:
Leadership and Management,
Interpersonal Skills,
Communication Skills,
Business Writing,
Human Resources Management,
Training and...
