|
Provided by: Taylor Performance Solutions, Inc. Professional Customer Service SkillsCustomer Relationship Management |
 |
Training
Provided by Taylor Performance Solutions, Inc.
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers.
Customer Service training solutions can be developed for call centers, retail businesses, medical offices, bank branches and general office workers.
|
|
||||||||||
Professional Customer Service Skills
Following are sample modules we customize to your needs:
Exceeding Customer Service Expectations
Conducting Effective Service Dialogues
Using Effective Open Communication Skills
Asking Effective Problem Solving Questions
Handling Irate Customers
Delivering Difficult Messages
Understanding Different Personality Types
Professional Phone, Email and Voicemail Skills and Techniques
We design our customer service training programs using proven communication skills and techniques and we customize the training program using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers.
Coaching and Reinforcement
Coaching is a critical component to ensure that what your employees learn in training is reinforced. We provide training for your customer service managers to help them:
Observe and document performance
Prepare for and effectively conduct coaching discussions
Give feedback to help employees improve performance
Exceeding Customer Service Expectations
Conducting Effective Service Dialogues
Using Effective Open Communication Skills
Asking Effective Problem Solving Questions
Handling Irate Customers
Delivering Difficult Messages
Understanding Different Personality Types
Professional Phone, Email and Voicemail Skills and Techniques
We design our customer service training programs using proven communication skills and techniques and we customize the training program using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers.
Coaching and Reinforcement
Coaching is a critical component to ensure that what your employees learn in training is reinforced. We provide training for your customer service managers to help them:
Observe and document performance
Prepare for and effectively conduct coaching discussions
Give feedback to help employees improve performance
About The Training Provider: Taylor Performance Solutions, Inc.
Taylor Performance Solutions, Inc. - Taylor Performance Solutions, Inc. custom designs training programs to support businesses and organizations with improving service, increasing sales, developing strong leaders and developing effective trainers. Our focus is to increase bottom line business results by focusing on the job skills of the employees and the leadership of the management team.
All products and services are...
