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Provided by: Amplios Academy Customer Relationship Management 1 DayBuilding Relationships |
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Training objectives
The purpose of this seminar is to:
> Communicate the concepts of customer Relationship Management (CRM)
> Equip the participants with fundamental CRM development and management skills
> Explain how to assess the best approach to CRM design and implementation in different organizations
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
>Involvement of the participants by techniques such as role play and games
> Reinforcement of the learning by techniques such as mini-quiz
> Resolution of queries by question-and-answer
Training content
The training covers topics such as:
> Attitude of sales personnel
> Communication
> Problem Solving
> Service Recovery
> Supervising a customer service department
> Internal customer service
> Cooperative selling
> Solution selling
> Customer call centers
> CRM Software
The purpose of this seminar is to:
> Communicate the concepts of customer Relationship Management (CRM)
> Equip the participants with fundamental CRM development and management skills
> Explain how to assess the best approach to CRM design and implementation in different organizations
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
>Involvement of the participants by techniques such as role play and games
> Reinforcement of the learning by techniques such as mini-quiz
> Resolution of queries by question-and-answer
Training content
The training covers topics such as:
> Attitude of sales personnel
> Communication
> Problem Solving
> Service Recovery
> Supervising a customer service department
> Internal customer service
> Cooperative selling
> Solution selling
> Customer call centers
> CRM Software
Related Jobs or Careers: Sales Executives, Sales Managers
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Certificate Program
Provided by Amplios Academy
- M asked: i will be in singapore from nd sep to th sep , please inform me if you have any short term management training in between that time,
Customer Relationship Management 1 Day
Training content
The training covers topics such as:
> Attitude of sales personnel
- Leadership skills applied to sales
- Understanding customer requirements
- Customer profitability
> Communication
- Feedback to the customer
- Feedback from the customer
> Problem Solving
- Innovation
- Adaptation
> Service Recovery
> Supervising a customer service department
- Measuring productivity
- Customer satisfaction measures
> Internal customer service
- The importance of the organization internal users
> Cooperative selling
- Collaboration between several locations in closing sales
> Solution selling
> Customer call centers
> CRM Software
The training covers topics such as:
> Attitude of sales personnel
- Leadership skills applied to sales
- Understanding customer requirements
- Customer profitability
> Communication
- Feedback to the customer
- Feedback from the customer
> Problem Solving
- Innovation
- Adaptation
> Service Recovery
> Supervising a customer service department
- Measuring productivity
- Customer satisfaction measures
> Internal customer service
- The importance of the organization internal users
> Cooperative selling
- Collaboration between several locations in closing sales
> Solution selling
> Customer call centers
> CRM Software
About The Training Provider: Amplios Academy
Amplios Academy - Amplios Academy is the management training unit of Amplios Consultants Pte Ltd, established in Singapore in the year 2000. Based on the experience of our founder, Wilson Fyffe, the company provides training and consulting services to assist our client to improve their performance by using the major management tools. Of particular concern is the provision of assistance to those in need since the...
