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911 OPERATOR TDD TRAINING

Training Provided by Online Training Directory According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine. This course can be completed within 2 hours. Course must be completed within 6 months of enrollment. 911 OPERATOR TDD TRAINING According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months."This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine.Convenient online format Access your course from work, home, anywhere with an internet connection. Save travel time and costs!Reduce telecommunicator down time Complete course in two hours or less.Learn your way, at your pace Program can be stopped and returned to later, enabling training to be done at telecommunicator workstationsQuality instruction Course adheres to recommendations from NENA?s Accessibility Committee, TTY Call Taker Proficiency and Quality Assurance Work Group ? ADA compliantDeveloped by a leader in continuing education Developed by a leading community college, one of the 12 prestigious Vanguard Learning CollegesNever the same training twice Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessionsIncredible value Comply with ADA recommendations without breaking your budget! Certificates available after completion. FREQUENTLY ASKED QUESTIONS Q:How long will it take me to complete the course?A:Course can be completed in two hours or less.Q:How is the program administered?A: The entire program is delivered online.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Online Training Directory for more information
Duration:flexible
Training Presented in:English
Click here for more information or to take this course
911 OPERATOR TDD TRAINING Outcomes
During this course, the participants will...
  • Obtain an overview of the deaf world and those who have limited ability to speak.
  • Understand the special equipment used to communicate with the deaf community.
  • Know the proper protocols to follow when using special equipment to communicate with the deaf community.
  • Learn and practice proper call handling.

Assessment
Evaluation of your performance will be based on Completion of eight interactive scenarios with simulated members of the Deaf community on a simulated onscreen TDD machine.
PROGRAM DETAILS INTRODUCTION
  • Get to know a member of the deaf/speech impaired community and his/her story
COURSE OVERVIEW
  • The Americans with Disabilities Act (ADA)
  • Course objectives
THE CALLER?S WORLD
  • Types of deafness/hardness of hearing
  • Types of speech impairment
  • Deaf Culture
  • American Sign Language (ASL) syntax
  • Hands-on Practice: Decoding ASL syntax
THE TDD CALL
  • TTY equipment
  • Call recognition
  • Call handling
  • TTY equipment protocol
  • Hands-on Practice: TTY syntax and abbreviations
  • Call transfer procedures
  • TDD call backs
  • Telephone Relay Service (TRS)
HANDS-ON TTY SIMULATION
  • Student is brought to a simulated TTY screen to communicate with simulated members of the deaf/speech impaired community who are calling with emergencies.
COURSE OVERVIEW Module 1Introduction Get to know a member of the deaf/speech impaired community and his/her storyCourse Overview
  • The Americans with Disabilities Act (ADA)
  • Course objectives
The Caller?s World
  • Types of deafness/hardness of hearing
  • Types of speech impairment
  • Deaf Culture
  • American Sign Language (ASL) syntax
  • Hands-on Practice: Decoding ASL syntax
The TDD Call
  • TTY equipment
  • Call recognition
  • Call handling
  • TTY equipment protocol
  • Hands-on Practice: TTY syntax and abbreviations
  • Call transfer procedures
  • TDD call backs
  • Telephone Relay Service (TRS)
Module 2-The SimulationHANDS-ON TTY SIMULATION Student is brought to a simulated TTY screen to communicate with simulated members of the deaf/speech impaired community who are calling with emergencies
Contact Hours: 2
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses. We look forward to...
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