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Provided by: Online Training Directory Complaints And Angry Customers |
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DISCONTINUED--See Replacement Courses 3431-B, Dealing With Customer Complaints. The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer. This course can be completed as quickly as you care to. Student is given 90 day access.
Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter.
It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer.
Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter.
It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer.
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Training
Provided by Online Training Directory
Complaints And Angry Customers
Outcomes Once participants have completed this program, they will understand how to increase sales and customer loyalty by providing excellent customer service skills. Specifically they will be able to:
- Understand why customers complain ? complaints result from your failure to meet expectations - and how to treat complaints as an opportunity to improve.
- Use a systematic 6 step process to resolve complaints.
- Understand Parent, Adult and Child behaviors ? recognising those behaviors in customers and controlling their own responses to keep interactions adult and productive.
- Manage an angry customer.
- Keeping it Adult
- The Angry Customer
- Getting to Grips with Complaints
- A Model for Successful Resolution
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
