Demanding Customers
Training
Provided by Online Training Directory
Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision.
It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still be one in the future.
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Demanding Customers
Outcomes
Once participants have completed this program, they will be able to handle more challenging situations professionally and calmly. Specifically they will be able to:
Assessment
After reading the material, you'll have a chance to play an online game that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you'll move through the game and earn a Certificate of Completion.
Course Outline Module 1 (22 mins) Strategies for Challenging Customers
Contact Hours: 1
Once participants have completed this program, they will be able to handle more challenging situations professionally and calmly. Specifically they will be able to:
- Understand why a customer might be shy.
- Help an undecided customer come to a decision.
- Deal with rude customers.
- Educate an uninformed customer and create additional customer loyalty in the process.
- Deal with a customer who isn?t right, but who is a customer, and who - with skill- will still be one in the future.
Assessment
After reading the material, you'll have a chance to play an online game that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you'll move through the game and earn a Certificate of Completion.
Course Outline Module 1 (22 mins) Strategies for Challenging Customers
- Introduction
- The Uncommunicative Customer
- The Uninformed Customer
- The Wrong Customer
- The Rude Customer
- The Undecided Customer
Contact Hours: 1
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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