Managing Conflict And Difficult Behavior
Training
Provided by Online Training Directory
DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter.
Managing Conflict And Difficult Behavior Managing Conflict and Difficult Behavior will help you to shape the way your team communicates and works together.
It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter.
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Managing Conflict And Difficult Behavior
Outcomes
Once participants have completed this program, they will have learnt how to successfully manage conflict and handle difficult behaviors. Specifically they will be able to:
Assessment
After reading the material, you`ll have a chance to play an online game that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you`ll move through the game and earn a Certificate of Completion.
Course Outline Module 1 (24 mins) Managing Difficult Behavior
Contact Hours: 1
Once participants have completed this program, they will have learnt how to successfully manage conflict and handle difficult behaviors. Specifically they will be able to:
- State why conflict might occur.
- Describe how conflict can positively affect the team.
- Describe five common ways that individuals respond to conflict.
- Describe coping strategies for each response.
- Describe a general stepped approach to conflict resolution.
- Describe the barriers people put up to participation.
- Define what constitutes difficult behavior.
- Identify when it?s appropriate to make an intervention.
- State the goal of making an intervention and describe 4 types of intervention.
- Name 4 common types of difficult behaviors and outline a strategy for successful handling of each.
Assessment
After reading the material, you`ll have a chance to play an online game that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you`ll move through the game and earn a Certificate of Completion.
Course Outline Module 1 (24 mins) Managing Difficult Behavior
- Handling Difficult Behaviors Effectively
- Managing Conflict between Team Members
Contact Hours: 1
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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