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Provided by: Online Training Directory Sales Through Service Skills |
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Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the sales through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access.
Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations.
It will help them through the ?sales through service? process: first contact, explore customer needs, match the needs, close the deal and take the extra step.
It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty.
Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations.
It will help them through the ?sales through service? process: first contact, explore customer needs, match the needs, close the deal and take the extra step.
It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty.
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Training
Provided by Online Training Directory
- J asked: request information on this course
- G asked: How can i take part in these modules?
- S asked: I am looking for information so we can train our team about improving customer service skills and dealing with people.
Sales Through Service Skills
Outcomes Once participants have completed this program, they will understand how to increase sales and customer loyalty by providing excellent customer service skills. Specifically they will be able to:
- Follow the ?sales through service? process: first contact, explore customer needs, match the needs, close the deal, and take the extra step.
- Make a good first impression and understand why it?s so important. A good first impression is a combination of appearance, acknowledgement, attitude and approach.
- Analyze what the customer wants and needs by combining active listening and effective questioning.
- Use knowledge, judgement, focus and communications skills to match the customer?s needs and deliver outstanding service.
- The Sales through Service Sequence
- First Contact
- Exploring Needs
- Meeting Needs
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
