Sales Through Service Skills
Training
Provided by Online Training Directory
Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the sales through service process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access.
Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations.
It will help them through the ?sales through service? process: first contact, explore customer needs, match the needs, close the deal and take the extra step.
It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty.
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Sales Through Service Skills
Outcomes
Once participants have completed this program, they will understand how to increase sales and customer loyalty by providing excellent customer service skills. Specifically they will be able to:
Assessment
After reading the material, you'll have a chance to play an online game that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you'll move through the game and earn a Certificate of Completion.
Course Outline Module 1 (30 mins) Sales Through Service Skills
Contact Hours: 2
Once participants have completed this program, they will understand how to increase sales and customer loyalty by providing excellent customer service skills. Specifically they will be able to:
- Follow the ?sales through service? process: first contact, explore customer needs, match the needs, close the deal, and take the extra step.
- Make a good first impression and understand why it?s so important. A good first impression is a combination of appearance, acknowledgement, attitude and approach.
- Analyze what the customer wants and needs by combining active listening and effective questioning.
- Use knowledge, judgement, focus and communications skills to match the customer?s needs and deliver outstanding service.
Assessment
After reading the material, you'll have a chance to play an online game that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you'll move through the game and earn a Certificate of Completion.
Course Outline Module 1 (30 mins) Sales Through Service Skills
- The Sales through Service Sequence
- First Contact
- Exploring Needs
- Meeting Needs
Contact Hours: 2
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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