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Provided by: Online Training Directory The Art of Active Listening |
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Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.
The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity.
It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. Your expert-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you.Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further.What are the advantages of taking this course online? Always accessible?on demand?single login?easy to manage?work at your own pace?these are just a few of the many advantages.
The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity.
It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. Your expert-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you.Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further.What are the advantages of taking this course online? Always accessible?on demand?single login?easy to manage?work at your own pace?these are just a few of the many advantages.
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Training
Provided by Online Training Directory
- J asked: How to enroll an employee in this workshop? Costs, etc? Tx.
- N asked: HELLO!!! I was actually looking for a Lifestyle Consultant course and "Active Listening" is an integral part of that profession. I have a niece in India who would like to do this course on-line and get "credit" or a certification for the same. Any advise or direction would be greatly appreciated.
- M asked: Cost of course.
- J asked: Pricing and additional content. This is intended as personal development for the company's Corporate Controller.
- R asked: I am interested in taking this online course to improve sales skills and daily interactions with other people. One of my concerns is the lack of real life active listing exercises that will focus on skill set and gradually provide feedback on how well I am progressing with the material. Also how much does this course cost?
- J asked: Please provide contact information, vendors and pricing. Thanks!
- T asked: My Sales Team is looking for listening classes to enhance our listening skills. Please send me information and cost of classes. We are in Atlanta GA
- R asked: Hello - I see an online training for this topic but unable to find additional details about the program (ASB-) or the instructor (Bryant, Nathan). I am also not able to register online. Please advise. Thanks.
- C asked: How does the online training work? Is there any interactive part? Is there a demo
- D asked: Cost for this course? Can I complete it online. The summary says hours is this accurate? Is there a certificate of completion.
- L asked: We are very interested in this program. Can you please provide a cost estimate and any additional information before investing, such as demo. Thank you very much.
- S asked: Do you have enrollment information for this CBT and costs?
- P asked: I'd like more information about the Active Listening e-learning mentioned here. Thanks.
- asked: define the importance of listening self assessment.
- M asked: Do you have any courses online this topic? If so, how much does it cost? I reside work from Canada. Any additional inmation would be appreciated. Thank you kindly,
- J asked: Do you have a sample of this course? How much is the course?
- L asked: Please provide course cost and availability for person.
- R asked: Hi I am intersted in taking this course. Can i have a certificate or a letter to prove taking this course apon completing it. Thank you
The Art of Active Listening
Outcomes By completing this course you will learn:
- The Principles of Active Listening
- Why Listening is Important
- Active Listening on the Phone
- Active Listening for Business
- Individual module quizzes which can be taken before or after the training section
- Post quiz that assesses the combined topics covered within the complete courses level
- What Makes a Good Listener
- Before the Conversation Begins
- Cell Phone Exercise
- Colleagues
- Your Perspective
- Interests
- Section Summary
- Differences
- Preparation
- Telephone Do?s
- Focus Exercise
- Exercise Answers
- Colleagues
- Staying Focused
- Telephone Don?ts
- Encourage Responses
- Section Summary
- 7 Active Listening Techniques
- Reflect Back
- Clarify
- Encourage
- Acknowledge Effort
- Recognize Feelings
- Silence Summarize
- Summarize
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
