The Art of Active Listening

Training Provided by Online Training Directory Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. Your expert-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you.Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further.What are the advantages of taking this course online? Always accessible?on demand?single login?easy to manage?work at your own pace?these are just a few of the many advantages.

The Art of Active Listening Outcomes
By completing this course you will learn:

1. The Principles of Active Listening
2. Why Listening is Important
3. Active Listening on the Phone
4. Active Listening for Business

Enroll today in this course to start your learning.
Assessment
Evaluation of your performance will be based on...

1. Individual module quizzes which can be taken before or after the training section
2. Post quiz that assesses the combined topics covered within the complete courses level

Completing a self-directed course: It will be your responsibility to access the course through your individual login, learn from the one-on-one instruction segments, and assess your level of retention with the post tests. All course materials will remain accessible online for the period of the subscription access. The printable study guides can be retained indefinitely as a means of refreshing your skills after a period of time.
Course Outline Principles of Active Listening

• What Makes a Good Listener
• Before the Conversation Begins
• Cell Phone Exercise
• Colleagues

Why Listening is Important

• Your Perspective
• Interests
• Section Summary

Active Listening on the Phone

• Differences
• Preparation
• Telephone Do?s
• Focus Exercise
• Exercise Answers
• Colleagues
• Staying Focused
• Telephone Don?ts
• Encourage Responses
• Section Summary

Active Listening for Business

• 7 Active Listening Techniques
• Reflect Back
• Clarify
• Encourage
• Acknowledge Effort
• Recognize Feelings
• Silence Summarize
• Summarize

Course Summary
Contact Hours: 3

About The Training Provider: Online Training Directory

More Workplace Business Communication Skills Training from Online Training Directory

• Better Public Speaking- A Low Stress Approach
• How To Master Communications
• How To Master Presentation Skills
• Introduction to Writing Speeches and Presentations
• Listening Skills for the Workplace
• Presentation Skills
• Preventing Sexual Harassment for Employees
• Preventing Sexual Harassment for Leaders
• Providing Effective Feedback
• Sexual Harassment in the Workplace Series
• Soft Skills Using MS Office Applications
• Speak Smart: - Oral Grammar
• Typing Pal--The Best Online Typing Course
• WebSite101: Ecommerce strategies for the Entrepreneur