EDEXCEL Level 2 BTEC Award in Door Supervision
Security Personnel
Certificate Program
Provided by Mercian Security & Training Solutions Ltd
Course content
The Edexcel Level 2 BTEC Award in Door Supervision is for door supervisors working in the licenced retail industry, or wishing to start work in the industry. It satisfies the training and qualification criteria by local authority registration schemes. It comprises of 2 units :-
* Unit 1 - Door Supervision
* Unit 2 - Conflict Management and Communication.
Key Areas
* The role of door supervisors
* Customer care
* Social skills
* Licensing law
* Health & safety at work
* First aid
* Fire safety
* Emergencies and emergency procedures
* Drugs
* Searches
* Refusing entry
* Eviction
* Use of force
* Offensive weapons
* Arrest
* Scene preservation
* Conflict management
* Physical interventions
Qualification/ s
Edexcel Level 2 BTEC Award in Door Supervision.
Entry requirements
No formal entry requirements are necessary.
Course fees
Related Awards, Degrees or Certifications: EDEXCEL Level 2 BTEC Award in Door Supervision
Related Jobs or Careers: Door Supervisors
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EDEXCEL Level 2 BTEC Award in Door Supervision
Door Supervisor Course Details:
Edexcel Level 2 Award in Door Supervision - consists of two parts:
Part 1- Role and Responsibilities of a Door Supervisor (14 hours).
Overall aim: To ensure that door supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.
Introduction.
Aim: To introduce door supervisors to the leisure and security industries.
Objectives: By the end of this session trainees will be able to:
o Define the role of the door supervisor
o Identify the qualities of a door supervisor
o Identify the key players in the leisure and security industries
o State the relationships with the SIA, the police and local authorities
o State the main objectives of door supervisors
o State the requirements for door supervisors under the Private Security Industry Act)
Behavioral standards
Aim: To discuss appropriate behaviour for door supervisors.
Objectives: By the end of this session trainees will be able to:
o State the reasons for having behavioral standards
o List the SIA's specific requirements in relation to licensing and enforcement
Civil and Criminal Law
Aim: To discuss civil and criminal law relevant to door supervision.
Objectives: By the end of this session trainees will be able to:
o Show an understanding of civil and criminal law
o State the requirements relating to the use of force
o State what is meant by 'reasonable' and 'necessary force'
o Identify types of assault
o List some other criminal offences that door supervisors may come across
o List the options available when the law is broken
Searching
Aim: To discuss search procedures.
Objectives: By the end of this session trainees will be able to:
o State the reasons for searching premises
o State how to search people and their property
o State 'conditions of entry' and the importance of obtaining permission to search
o State the difference between general, random and specific searches
o Define an 'offensive weapon'
o State the hazards of conducting a search
o State the procedures for recording articles seized during searches
o List the options available to door supervisors if they find items during searches
Arrest
Aim: To discuss arrest procedures.
Objectives: By the end of this session trainees will be able to:
o Define an arrest able offence
o State the agreed procedures for arrest
o State the limitations to a door supervisor's powers of arrest
o Identify circumstances in which door supervisors may arrest
o Specify why arrests should only be made as a last resort
o State the procedures following an arrest
Drugs Awareness
Aim: To discuss drugs and drug abuse.
Objectives: By the end of this session trainees will be able to:
o Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997
o State some of the symptoms of drug abuse
o List the most common types of illegal drugs
o List signs of drug dealing
o State how to deal with customers found in possession of drugs
o State the procedure for handling seized drugs
o List Health and Safety issues in relation to illegal drugs
o State how to dispose of contaminated waste
Recording Incidents and Crime Scene Preservation
Aim: To discuss incident recording and crime scene preservation.
Objectives: By the end of this session trainees will be able to:
o List the types and reasons for records
o State the reasons for recording incidents
o Identify incidents that need recording and when to call the police
o Explain what information a record should contain
o State the rules for incident book/ notebook entries
o List the different types of evidence
o State how forensic evidence can be obtained at a crime scene
o State the basic rules to follow to preserve evidence
Licensing Law
Aim: To discuss licensing law and the licensee's social responsibility
Objectives: By the end of this session trainees will be able to:
o State the law in relation to refusing entry and ejecting customers
o State police powers in relation to license premises
o State the different types of licences and permissions available for premises
o State the rights and duties of licensees and door supervisors as their representatives
o State the law in relation to young persons
o State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming
Equal Opportunities
Aim: To discuss Equal Opportunities and Discrimination.
Objectives: By the end of this session trainees will be able to:
o State what is meant by equal opportunities, prejudice and stereotyping
o State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
o State how these Acts may be enforced
Health and Safety at Work
Aim: To discuss Health and Safety in the workplace.
Objectives: By the end of the session trainees will be able to:
o Define the main areas of Health and Safety legislation
o State the purpose of 'duty of care'
o State the responsibilities of the employer, employees and self employed
o Identify typical risks, hazards and spillage's
o Identify safety signs and safety signals
o State the precautions to be taken in the manual handling of heavy goods
o State the precautions to be taken against HIV, hepatitis and other infectious diseases
Emergency procedures
Aim: To learn the basic procedures for emergency situations
Objectives: By the end of this session trainees will be able to:
o Define the term emergency
o List the reasons for fire certificates and occupancy figures
o State the three components of fire
o Explain the importance of knowing the venue's fire and evacuation procedures
o List the types of fire extinguishers, and their use
o State the procedures for a bomb threat
o State how to act in a first response situation requiring first aid
o State who to contact in first aid situations
________________________________________
Part 2:
Communication Skills and Conflict Management (14 hours)
Overall aim: To ensure that door supervisors have the
appropriate communication skills and knowledge of conflict management
Introduction to communications skills and conflict management
Aim: To discuss communication skills and conflict management.
Objectives: By the end of this session trainees will be able to:
o State the importance of customer care
o Show an understanding of basic communication skills
o Show an understanding of verbal and non-verbal communication effectively
o State the need to calm difficult situations and avoid violence
o Identify different types of behaviour
o State what risks can occur during violence at work
o Identify the most common conflict flash-points
o State the importance of managing aggression
o Show an understanding of basic problem-solving skills
o State the impact of reflecting and learning from the experience of conflict
Application of communication skills and conflict management
Aim: To observe and discuss scenario situations requiring effective communication skills and conflict management.
Objectives: By the end of this session trainees will:
o Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
o Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
o Be able to identify some of the types of incidents that occur inside a venue
o Understand how they can deal with incidents in a way that reduces the risk of conflict.
o Understand the law about arrest in relation to a door supervisor's role
Edexcel Level 2 Award in Door Supervision - consists of two parts:
Part 1- Role and Responsibilities of a Door Supervisor (14 hours).
Overall aim: To ensure that door supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.
Introduction.
Aim: To introduce door supervisors to the leisure and security industries.
Objectives: By the end of this session trainees will be able to:
o Define the role of the door supervisor
o Identify the qualities of a door supervisor
o Identify the key players in the leisure and security industries
o State the relationships with the SIA, the police and local authorities
o State the main objectives of door supervisors
o State the requirements for door supervisors under the Private Security Industry Act)
Behavioral standards
Aim: To discuss appropriate behaviour for door supervisors.
Objectives: By the end of this session trainees will be able to:
o State the reasons for having behavioral standards
o List the SIA's specific requirements in relation to licensing and enforcement
Civil and Criminal Law
Aim: To discuss civil and criminal law relevant to door supervision.
Objectives: By the end of this session trainees will be able to:
o Show an understanding of civil and criminal law
o State the requirements relating to the use of force
o State what is meant by 'reasonable' and 'necessary force'
o Identify types of assault
o List some other criminal offences that door supervisors may come across
o List the options available when the law is broken
Searching
Aim: To discuss search procedures.
Objectives: By the end of this session trainees will be able to:
o State the reasons for searching premises
o State how to search people and their property
o State 'conditions of entry' and the importance of obtaining permission to search
o State the difference between general, random and specific searches
o Define an 'offensive weapon'
o State the hazards of conducting a search
o State the procedures for recording articles seized during searches
o List the options available to door supervisors if they find items during searches
Arrest
Aim: To discuss arrest procedures.
Objectives: By the end of this session trainees will be able to:
o Define an arrest able offence
o State the agreed procedures for arrest
o State the limitations to a door supervisor's powers of arrest
o Identify circumstances in which door supervisors may arrest
o Specify why arrests should only be made as a last resort
o State the procedures following an arrest
Drugs Awareness
Aim: To discuss drugs and drug abuse.
Objectives: By the end of this session trainees will be able to:
o Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997
o State some of the symptoms of drug abuse
o List the most common types of illegal drugs
o List signs of drug dealing
o State how to deal with customers found in possession of drugs
o State the procedure for handling seized drugs
o List Health and Safety issues in relation to illegal drugs
o State how to dispose of contaminated waste
Recording Incidents and Crime Scene Preservation
Aim: To discuss incident recording and crime scene preservation.
Objectives: By the end of this session trainees will be able to:
o List the types and reasons for records
o State the reasons for recording incidents
o Identify incidents that need recording and when to call the police
o Explain what information a record should contain
o State the rules for incident book/ notebook entries
o List the different types of evidence
o State how forensic evidence can be obtained at a crime scene
o State the basic rules to follow to preserve evidence
Licensing Law
Aim: To discuss licensing law and the licensee's social responsibility
Objectives: By the end of this session trainees will be able to:
o State the law in relation to refusing entry and ejecting customers
o State police powers in relation to license premises
o State the different types of licences and permissions available for premises
o State the rights and duties of licensees and door supervisors as their representatives
o State the law in relation to young persons
o State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming
Equal Opportunities
Aim: To discuss Equal Opportunities and Discrimination.
Objectives: By the end of this session trainees will be able to:
o State what is meant by equal opportunities, prejudice and stereotyping
o State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
o State how these Acts may be enforced
Health and Safety at Work
Aim: To discuss Health and Safety in the workplace.
Objectives: By the end of the session trainees will be able to:
o Define the main areas of Health and Safety legislation
o State the purpose of 'duty of care'
o State the responsibilities of the employer, employees and self employed
o Identify typical risks, hazards and spillage's
o Identify safety signs and safety signals
o State the precautions to be taken in the manual handling of heavy goods
o State the precautions to be taken against HIV, hepatitis and other infectious diseases
Emergency procedures
Aim: To learn the basic procedures for emergency situations
Objectives: By the end of this session trainees will be able to:
o Define the term emergency
o List the reasons for fire certificates and occupancy figures
o State the three components of fire
o Explain the importance of knowing the venue's fire and evacuation procedures
o List the types of fire extinguishers, and their use
o State the procedures for a bomb threat
o State how to act in a first response situation requiring first aid
o State who to contact in first aid situations
________________________________________
Part 2:
Communication Skills and Conflict Management (14 hours)
Overall aim: To ensure that door supervisors have the
appropriate communication skills and knowledge of conflict management
Introduction to communications skills and conflict management
Aim: To discuss communication skills and conflict management.
Objectives: By the end of this session trainees will be able to:
o State the importance of customer care
o Show an understanding of basic communication skills
o Show an understanding of verbal and non-verbal communication effectively
o State the need to calm difficult situations and avoid violence
o Identify different types of behaviour
o State what risks can occur during violence at work
o Identify the most common conflict flash-points
o State the importance of managing aggression
o Show an understanding of basic problem-solving skills
o State the impact of reflecting and learning from the experience of conflict
Application of communication skills and conflict management
Aim: To observe and discuss scenario situations requiring effective communication skills and conflict management.
Objectives: By the end of this session trainees will:
o Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
o Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
o Be able to identify some of the types of incidents that occur inside a venue
o Understand how they can deal with incidents in a way that reduces the risk of conflict.
o Understand the law about arrest in relation to a door supervisor's role
About The Training Provider: Mercian Security & Training Solutions Ltd
Mercian Security & Training Solutions Ltd - Mercian Security and Training solutions is a Wiltshire based security company providing Security operatives for events, functions, door supervision, surveillance and general security requirements.
The training provided by us includes the following courses:
SIA Door Supervisors Course
Understanding & Implementing BS 7858: 2006 Security Screening of Staff
Conflict Management Courses tailored...
