EDEXCEL Level 2 BTEC Award in Door Supervision

Door Supervisor Course Details:
Edexcel Level 2 Award in Door Supervision - consists of two parts:
Part 1- Role and Responsibilities of a Door Supervisor (14 hours).
Overall aim: To ensure that door supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.
Introduction.
Aim: To introduce door supervisors to the leisure and security industries.
Objectives: By the end of this session trainees will be able to:
o Define the role of the door supervisor
o Identify the qualities of a door supervisor
o Identify the key players in the leisure and security industries
o State the relationships with the SIA, the police and local authorities
o State the main objectives of door supervisors
o State the requirements for door supervisors under the Private Security Industry Act)
Behavioral standards
Aim: To discuss appropriate behaviour for door supervisors.
Objectives: By the end of this session trainees will be able to:
o State the reasons for having behavioral standards
o List the SIA's specific requirements in relation to licensing and enforcement
Civil and Criminal Law
Aim: To discuss civil and criminal law relevant to door supervision.
Objectives: By the end of this session trainees will be able to:
o Show an understanding of civil and criminal law
o State the requirements relating to the use of force
o State what is meant by 'reasonable' and 'necessary force'
o Identify types of assault
o List some other criminal offences that door supervisors may come across
o List the options available when the law is broken
Searching
Aim: To discuss search procedures.
Objectives: By the end of this session trainees will be able to:
o State the reasons for searching premises
o State how to search people and their property
o State 'conditions of entry' and the importance of obtaining permission to search
o State the difference between general, random and specific searches
o Define an 'offensive weapon'
o State the hazards of conducting a search
o State the procedures for recording articles seized during searches
o List the options available to door supervisors if they find items during searches
Arrest
Aim: To discuss arrest procedures.
Objectives: By the end of this session trainees will be able to:
o Define an arrest able offence
o State the agreed procedures for arrest
o State the limitations to a door supervisor's powers of arrest
o Identify circumstances in which door supervisors may arrest
o Specify why arrests should only be made as a last resort
o State the procedures following an arrest
Drugs Awareness
Aim: To discuss drugs and drug abuse.
Objectives: By the end of this session trainees will be able to:
o Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997
o State some of the symptoms of drug abuse
o List the most common types of illegal drugs
o List signs of drug dealing
o State how to deal with customers found in possession of drugs
o State the procedure for handling seized drugs
o List Health and Safety issues in relation to illegal drugs
o State how to dispose of contaminated waste
Recording Incidents and Crime Scene Preservation
Aim: To discuss incident recording and crime scene preservation.
Objectives: By the end of this session trainees will be able to:
o List the types and reasons for records
o State the reasons for recording incidents
o Identify incidents that need recording and when to call the police
o Explain what information a record should contain
o State the rules for incident book/ notebook entries
o List the different types of evidence
o State how forensic evidence can be obtained at a crime scene
o State the basic rules to follow to preserve evidence
Licensing Law
Aim: To discuss licensing law and the licensee's social responsibility
Objectives: By the end of this session trainees will be able to:
o State the law in relation to refusing entry and ejecting customers
o State police powers in relation to license premises
o State the different types of licences and permissions available for premises
o State the rights and duties of licensees and door supervisors as their representatives
o State the law in relation to young persons
o State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming
Equal Opportunities
Aim: To discuss Equal Opportunities and Discrimination.
Objectives: By the end of this session trainees will be able to:
o State what is meant by equal opportunities, prejudice and stereotyping
o State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
o State how these Acts may be enforced
Health and Safety at Work
Aim: To discuss Health and Safety in the workplace.
Objectives: By the end of the session trainees will be able to:
o Define the main areas of Health and Safety legislation
o State the purpose of 'duty of care'
o State the responsibilities of the employer, employees and self employed
o Identify typical risks, hazards and spillage's
o Identify safety signs and safety signals
o State the precautions to be taken in the manual handling of heavy goods
o State the precautions to be taken against HIV, hepatitis and other infectious diseases
Emergency procedures
Aim: To learn the basic procedures for emergency situations
Objectives: By the end of this session trainees will be able to:
o Define the term emergency
o List the reasons for fire certificates and occupancy figures
o State the three components of fire
o Explain the importance of knowing the venue's fire and evacuation procedures
o List the types of fire extinguishers, and their use
o State the procedures for a bomb threat
o State how to act in a first response situation requiring first aid
o State who to contact in first aid situations
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Part 2:
Communication Skills and Conflict Management (14 hours)
Overall aim: To ensure that door supervisors have the
appropriate communication skills and knowledge of conflict management
Introduction to communications skills and conflict management
Aim: To discuss communication skills and conflict management.
Objectives: By the end of this session trainees will be able to:
o State the importance of customer care
o Show an understanding of basic communication skills
o Show an understanding of verbal and non-verbal communication effectively
o State the need to calm difficult situations and avoid violence
o Identify different types of behaviour
o State what risks can occur during violence at work
o Identify the most common conflict flash-points
o State the importance of managing aggression
o Show an understanding of basic problem-solving skills
o State the impact of reflecting and learning from the experience of conflict
Application of communication skills and conflict management
Aim: To observe and discuss scenario situations requiring effective communication skills and conflict management.
Objectives: By the end of this session trainees will:
o Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
o Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
o Be able to identify some of the types of incidents that occur inside a venue
o Understand how they can deal with incidents in a way that reduces the risk of conflict.
o Understand the law about arrest in relation to a door supervisor's role