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Provided by: Learn Skills Retail Training - Build relationships with customersWorkplace Skills |
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Training
Provided by Learn Skills
The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with customers, maintain a professional image and increase the storea s credibility. We will also discuss how to maximise sales opportunities and close sales.
Related Awards, Degrees or Certifications: Certificate of Completion
Related Jobs or Careers: Retail Industry
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Retail Training - Build relationships with customers
The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or don t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with customers, maintain a professional image and increase the store s credibility. We will also discuss how to maximise sales opportunities and close sales.
In this section you will learn how to:
* Establish rapport and relationship with customer and express a genuine interest in customer needs and requirements to enhance customer commitment, trust and credibility of store and build return customer base.
* Maintain professional ethics (glossary) with the customer to promote store image and credibility.
* Accurately clarify customer needs and preferences to maximise sales opportunities.
* Maximise sales opportunities by use of add-on and complementary sales techniques.
* Give the customer space and time to evaluate their purchase decision, while using time to gain maximum advantage for the customer and the store.
* Use effective methods of closing sales.
This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.
In this section you will learn how to:
* Establish rapport and relationship with customer and express a genuine interest in customer needs and requirements to enhance customer commitment, trust and credibility of store and build return customer base.
* Maintain professional ethics (glossary) with the customer to promote store image and credibility.
* Accurately clarify customer needs and preferences to maximise sales opportunities.
* Maximise sales opportunities by use of add-on and complementary sales techniques.
* Give the customer space and time to evaluate their purchase decision, while using time to gain maximum advantage for the customer and the store.
* Use effective methods of closing sales.
This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.
About The Training Provider: Learn Skills
Learn Skills - Learn Skills is an Irish web-based skills and compliance training company that proivdes online training for employees and management interested in up-skilling and lifelong learning.
Learn Skills offers a wide selection of essential training in areas like soft skills, management training, leadership, customer service, communication, nursing training and ICT like MOS certificates.
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