Retail Training - Interact with customers

Training Provided by Learn Skills Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the storea s image and encourage repeat business from the storea s customers. The quality of service you provide can determine whether a customer makes a one-off purchase or becomes a valued long-term customer.

Retail Training - Interact with customers Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the store s image and encourage repeat business from the store s customers. The quality of service you provide can determine whether a customer makes a one-off purchase or becomes a valued long-term customer.

In this course you will learn how to:

* Conduct communication with customers in a professional, courteous manner according to store policy.
* Meet customer needs and reasonable requests or refer to supervisor according to store policy and legislative requirements.
* Record customer details and information where necessary.
* Identify and anticipate possible problems and take action to minimise the effect on customer satisfaction.
* Recognise and act upon opportunities to deliver additional levels of service beyond the customer s immediate request.
* Maintain contact with the customer until the sale is completed according to store policy.
* Farewell the customer appropriately and courteously according to store policy.
* Use verbal and non-verbal communication to develop rapport with customers during service delivery.
* Encourage repeat customers by promotion of appropriate services or products according to store policy.
* Process customer returns or refunds according to store policy and procedures.

This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.

About The Training Provider: Learn Skills

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