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Provided by: Vlerick Leuven Gent Management School Excellence in Business Process ImprovementBusiness Process Management |
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Certificate Program
Provided by Vlerick Leuven Gent Management School
The Excellence in Business Process Improvement programme will help you create adaptable processes and implement continuous learning. Result: improved business performance and satisfied customers.
In a series of 4 modules, this programme guides participants interactively through a structured and complete methodology for business process management and improvement.
After this course, participants will:
- know the role BPM can play in generating true business performance improvements
- have a methodology for managing and improving all of your organisationa ™s business processes
- have knowledge of process improvement techniques, such as Six Sigma and Lean
Related Awards, Degrees or Certifications: "Excellence in Business Process Improvement" certificate
Related Jobs or Careers: Process owners, supervisors and managers, Process analysts, controllers and auditors, Managers responsible for cross-functional
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Excellence in Business Process Improvement Seminar Schedule
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Excellence in Business Process Improvement
Module I: Strategy and Performance Management(3 days)
This module examines the linkages between strategy, performance management and continuous improvement. The module will first looks at strategy from a process perspective and takes the participants into the realm of balanced scorecarding, key performance indicators, strategy mapping, and (time-driven) activity based costing. The foundation is laid for performance management at the enterprise level.
Module II & III: Advanced Techniques for Process Improvement (2 x 3 days)
These two modules zoom in on the use of state-of-the-art techniques for process analysis and process modelling. First, the participants will study techniques that originated in the fields of business process reengineering (BPR) and process optimisation and simulation. Then, the linkages between BPM and techniques rising from quality management (TQM) are examined in depth (e. g. Lean, Six Sigma, Value Stream Mapping). With case exercises the techniques will be brought into the classroom.
Module IV: Setting Up a Process Support Organisation (3 days)
This module deals with setting up a process support organisation, often also referred to as a Business Process Office (BPO). How do you set up such a centre of excellence? Which activities, roles and responsibilities does it cover? How do you make it fit your enterprise and keep it alive over time? Lessons learned and best practices are picked up from real-life case studies.
This module examines the linkages between strategy, performance management and continuous improvement. The module will first looks at strategy from a process perspective and takes the participants into the realm of balanced scorecarding, key performance indicators, strategy mapping, and (time-driven) activity based costing. The foundation is laid for performance management at the enterprise level.
Module II & III: Advanced Techniques for Process Improvement (2 x 3 days)
These two modules zoom in on the use of state-of-the-art techniques for process analysis and process modelling. First, the participants will study techniques that originated in the fields of business process reengineering (BPR) and process optimisation and simulation. Then, the linkages between BPM and techniques rising from quality management (TQM) are examined in depth (e. g. Lean, Six Sigma, Value Stream Mapping). With case exercises the techniques will be brought into the classroom.
Module IV: Setting Up a Process Support Organisation (3 days)
This module deals with setting up a process support organisation, often also referred to as a Business Process Office (BPO). How do you set up such a centre of excellence? Which activities, roles and responsibilities does it cover? How do you make it fit your enterprise and keep it alive over time? Lessons learned and best practices are picked up from real-life case studies.
About The Training Provider: Vlerick Leuven Gent Management School
Vlerick Leuven Gent Management School - Vlerick Leuven Gent Management School focuses on management education and research to meet the needs of managers and entrepreneurs at different stages in their careers. The School offers an International MBA programme and numerous training programmes for company executives. Close connections with the international corporate world lead to practice-based research in cooperation with numerous...
