Excellence in Business Process Improvement

Module I: Strategy and Performance Management (3 days)
This module examines the linkages between strategy, performance management and continuous improvement. The module first looks at strategy from a process perspective and takes the participants into the realm of balanced scorecards, key performance indicators, strategy mapping, and (time-driven) activity-based costing. The foundation is laid for performance management at the enterprise level.
- Strategy formulation and mapping
- Strategy implementation: balanced scorecarding
- Performance indicators
- Management controlling: (time-driven) activity-based costing
Modules II & III: Advanced Techniques for Process Improvement (2 x 3 days)
These two modules zoom in on the use of state-of-the-art techniques for process analysis and process modelling. First, participants study techniques that originated in the fields of business process reengineering (BPR) and process optimisation and simulation. Then, the linkages between BPM and techniques arising from quality management (TQM) are examined in depth. The techniques are brought to life via case exercises.
- Advanced techniques for process modelling
- BPR: process redesign UML, BPMN
- TQM: Quality - Lean thinking, Six Sigma and Value Stream Mapping
Module IV: Setting Up a Process Support Organisation (3 days)
This module deals with setting up a process support organisation, often also referred to as a Business Process Office (BPO). How do you set up such a centre of excellence? Which activities, roles and responsibilities does it cover? How do you make it fit your enterprise and keep it alive over time? Lessons learned and best practices are picked up from real-life case studies.
- Focus on process-centric organisations
- Growing the business process organisation
- Roles, responsibilities and maturity
- Centre for excellence in BPM: build and maintain the roadmap